HubSpot

Senior Engineering Manager, Service Hub Omnichannel Group

HubSpot$250K — $401K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of leadership experience managing engineering teams of 20+ engineers
  • Strong background in building and scaling SaaS products
  • Experience in leading full-stack discussions, influencing both frontend and backend architecture
  • Hands-on technical credibility in engineering decision-making
  • Proven track record in performance management and goal setting
  • Ability to make informed decisions in ambiguous situations
  • Experience in cross-functional collaboration across product, design, and engineering
  • Familiarity with leveraging AI/GenAI in product development workflows

Responsibilities

  • Lead and grow engineering teams within HubSpot's Omnichannel Product Group
  • Deliver scalable product experiences supporting HubSpot's core hubs
  • Collaborate with Product, Design, and cross-functional leaders to execute roadmap priorities
  • Establish a high-performance engineering culture with strong standards
  • Offer hands-on technical leadership and participate in critical architectural discussions
  • Align teams to meet the needs of internal and external partners
  • Navigate ambiguity to drive rapid experimentation and iteration

Benefits

  • Flexible work location options (Remote, Hybrid, or Onsite)
  • In-person onboarding at a regional HubSpot office for new Engineering team members
  • Opportunity to participate in HubSpot's equity plan with restricted stock units (RSUs)
  • Support for cross-functional collaboration through limited travel
  • Commitment to transparency in compensation practices
  • Accommodations available for travel or alternative arrangements during the hiring process
Full Job Description
POS-15507
Role Summary

We are delivering a unified, AI-first omnichannel platform that moves beyond siloed tools to create a single, seamless experience across all communication channels. As a Senior Engineering Manager, you'll drive AI & human collaboration and enterprise-grade scale for a platform that powers millions of interactions for 300k global customers. Help us define the future of frictionless channel activation across voice, messaging, email, and apps.

What You'll Do
  • Lead and grow several engineering teams in HubSpot's Omnichannel Product Group
  • You'll deliver high-quality, scalable platform and product experiences that support all of HubSpot's core hubs.
  • Partner closely with Product, Design, and cross-functional leaders to define and execute roadmap priorities.
  • Establish and uphold a high-performance engineering culture, including strong technical standards and accountability, performance management, and career development.
  • Contribute hands-on technical leadership, guiding architecture and participating in critical technical discussions across the stack.
  • Align teams to support the needs of both internal teams and external partners by providing a robust and easy to integrate channels platform.
  • Navigate ambiguity and drive clarity, enabling teams to move quickly, experiment, and iterate effectively


Required Qualifications
  • Proven experience leading and scaling engineering teams (20+ engineers), including team leads and senior technical individual contributors.
  • Strong product engineering background, with experience building and scaling SaaS products from early stages through high growth.
  • You have experience shaping feature delivery from early stage validation, to late stage maturity.
  • Demonstrated ability to lead full-stack product discussions and influence both frontend and backend architecture.
  • Hands-on technical credibility with a track record of contributing to engineering decisions and mentoring teams.
  • Experience driving high performance through goal setting, feedback, and performance management.
  • Ability to operate effectively in ambiguous environments and make informed decisions without complete data.
  • Strong cross-functional collaboration skills, with experience partnering across product, design, and engineering.
  • Experience leveraging or integrating AI/GenAI into product development workflows or features.


Nice-to-Have Qualifications
  • Experience working on voice calling and SMS features.
  • Experience building AI products and agents.
  • Background in both upmarket and downmarket product experiences.


Where You'll Work
  • Location: United States
  • Work location preference eligibility: Flexible (Remote, Hybrid, or Onsite)
  • Travel/Shift: Some travel required for cross-functional collaboration and team alignment


Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot's bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot's equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot's compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren't just about checking off the box for legal compliance. It's about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$250,600-$401,000 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.

At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

About HubSpot

HubSpot is a leading growth platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software, services, and support to transform the way they attract, engage, and delight customers. The company is headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Bogotá, Colombia; and Portsmouth, NH.
Learn more about HubSpot
Size
6,404 employees
Market Cap
$13.4 billion
Industry
Net Income
-$85 million
Founded
2006
5 Year Trend
+36.9%
Revenue
$883 million
NASDAQ

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