Publix Super Markets

Senior Engineer- Escalation Engineering

Publix Super Markets$90K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or analytical discipline, or equivalent experience
  • 2+ years of experience with automation technology like ansible, terraform, or similar technologies.
  • 2+ years of experience supporting and troubleshooting Windows Server and Red Hat Enterprise Linux
  • 2+ years of experience supporting/troubleshooting Broadcom (VMware) platforms including the VCF stack.
  • 2+ years of experience supporting ESXi and Hyper-V virtual machines.
  • 2+ years of experience troubleshooting server hardware (we use HPE and Dell hardware)
  • Experience troubleshooting TCP/IP networking including SSH and TLS interfaces.

Responsibilities

  • Provide subject matter expertise in debugging and troubleshooting RHEV/RHEL, ESX, and Windows platforms issues.
  • Analyze problem metrics to identify trends and improve monitoring.
  • Lead automation efforts for problem resolution using tools like ansible and PowerShell.
  • Participate in on-call rotation for after-hours support.
  • Coordinate meetings to restore service and conduct root cause analyses.
  • Manage support cases with vendors like Microsoft and VMware.
  • Mentor team members and develop training materials to improve operational efficiency.

Benefits

  • Employee stock ownership plan that contributes Publix stock at no cost
  • Opportunity to purchase additional shares of Publix stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches at facilities with a cafeteria
Full Job Description
Description

Join the Infrastructure Escalation Engineering team! As a Senior Engineer, you will be responsible for supporting the platform and providing support for our internal business customers. We support multiple technologies, including Windows Server operating systems, Red Hat Linux, ESX, and Hyper-V. We are currently working on efforts to automate problem resolution and prevention to maintain a smoothly operating infrastructure. We need engineers who enjoy solving puzzles while providing premier customer service.

Location: Hybrid (Lakeland, FL)
Work Model:
Enjoy the best of both worlds-collaborate in person and innovate remotely.

Your Impact
  • Use your expertise in analytical triage to provide subject matter expertise in debugging and troubleshooting RHEV/RHEL, ESX, and Windows platforms issues as well as hardware issues.
  • Analyze problem and incident metrics to identify recurring trends, gaps in monitoring, and opportunities to eliminate toil.
  • Lead efforts to automate problem resolution and prevention using tools like ansible, PowerShell, and SCCM (System Center Configuration Manager) to reduce toil and unnecessary incidents.
  • Participate in weeklong on-call rotation to provide after-hours support.
  • Responsible for coordinating and running meetings to quickly restore service to the business, including working with business and technical users to perform root cause analysis and provide recommendations to prevent recurring issues.
  • Own opening and maintaining support cases with vendors like Microsoft, Broadcom (VMware), and HPE
  • Mentor others in our org as well as our technical call center by maintaining procedures, training materials, and general guidance for various application and infrastructure support teams, furthering the Infrastructure Escalation Engineering mission of increased uptimes on the systems that we support.
  • Provide clear communications for the business and leadership for debrief operations as well as steps to resolve ongoing issues.


Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**

***Relocation/Household Good Shipment Allowance will NOT be provided.***


Year End Bonus

As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Required Qualifications

  • Bachelor's degree in computer science or analytical discipline, or equivalent experience
  • 2+ years of experience with automation technology like ansible, terraform, or similar technologies.
  • 2+ years of experience supporting and troubleshooting Windows Server and Red Hat Enterprise Linux
  • 2+ years of experience supporting/troubleshooting Broadcom (VMware) platforms including the VCF stack.
  • 2+ years of experience supporting ESXi and Hyper-V virtual machines.
  • 2+ years of experience troubleshooting server hardware (we use HPE and Dell hardware)
  • Experience resolving issues within pre-defined SLAs (Service Level Agreement)
  • Participate in an on-call rotation.
  • Experience troubleshooting virtual and/or physical Windows Clusters
  • Experience troubleshooting TCP/IP networking including SSH and TLS interfaces.


Benefits Information

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

About Publix Super Markets

Publix Super Markets Careers

Join the vibrant team at Publix Super Markets, a leader in the grocery industry, renowned for its commitment to quality and community. At Publix, we offer a variety of job opportunities that pave the way for a fulfilling career in retail, management, and support roles. Whether you're a seasoned professional or just starting out, Publix provides a platform for growth and innovation in a dynamic work environment. Work You’ll Do At Publix Super Markets, every position contributes to the company's success. From in-store roles to corporate offices, our team members are equipped with the skills needed to excel in their careers. We are dedicated to nurturing leadership qualities and providing diversity training that fosters an inclusive culture. Our commitment to professional development ensures that every employee has the opportunity to grow and thrive within the company. Join Our Market-Leading Team Publix is not just a supermarket—it's a place where you can build a robust career. Our team benefits from a culture that values teamwork, leadership, and innovation. By joining our team, you will collaborate with talented professionals who are passionate about delivering exceptional service and driving the company forward. Innovative Work and Career Advancement Explore job opportunities at Publix where innovation and attention to detail are at the forefront of our operations. We offer a range of positions that allow you to utilize your unique skills and expand your professional horizons. With comprehensive training programs and continuous leadership development, Publix ensures that your career is always moving forward. Internship Programs and Employment Opportunities Start your professional journey with Publix through our internship programs designed for ambitious students eager to make a mark in the retail industry. These programs provide a solid foundation in various aspects of our operations, preparing you for full-time employment and a successful career at Publix. Benefits of Joining Publix Choosing a career at Publix means more than just securing a job. It means benefiting from a supportive network and a rewarding work environment. Our employees enjoy competitive benefits, including health insurance, retirement plans, and employee discounts. Moreover, our commitment to employee wellness and work-life balance is evident through various initiatives and community involvement programs. Stay Connected Join Our Team Discover the diverse job opportunities at Publix Super Markets by searching open positions that match your skills and interests. We are always on the lookout for curious, creative, and solution-driven team players who are ready to take their career to the next level. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Publix Super Markets. Explore the possibilities today and become part of a company that values growth, leadership, and diversity. At Publix Super Markets, your career is our priority. Join us and be part of a team that is dedicated to making a difference.
Learn more about Publix Super Markets
Size
225,000 employees
Industry
Founded
1930

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