Workday

Senior Engagement Manager

Workday • $122K — $184K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of project management experience in HCM, Payroll, Financial, or Student implementations for medium to large enterprises, higher education, or governmental organizations.
  • 5+ years implementing Workday, Oracle, SAP, PeopleSoft, or similar applications.
  • Expertise in HCM and Payroll deployments; Financials deployment experience is a plus.
  • Strong customer interaction skills with focus on customer experience management and feedback analysis.
  • Excellent critical thinking skills for identifying and solving complex problems efficiently.
  • Demonstrated executive presence and ability to influence decision-makers under pressure.
  • Bachelor's degree or equivalent work experience, preferably in Business or Technical fields; travel up to 30% required.

Responsibilities

  • Manage large to complex global deployments using the Workday Deployment Methodology.
  • Resolve multiple complex issues creatively and effectively using broad expertise.
  • Support executive level expectations with internal recommendations based on field experience.
  • Enhance the Workday Deployment Methodology through implementation of best practices.
  • Actively foster deep customer relationships to optimize solutions and value delivery over time.
  • Analyze customer feedback to implement strategies for improved customer experience.
  • Lead issue management processes including root cause analysis and conflict resolution.

Benefits

  • Flexible work schedule combining in-office and remote opportunities with at least 50% time spent in the office each quarter.
  • Comprehensive benefits package including annual refresh stock grants and bonus plan eligibility.
  • Strong community focus with emphasis on in-person connections.
  • Value for candidate privacy and security, with assurance against job application scams.
Full Job Description
About the Team
Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for leading global businesses. Our solutions combine the lower cost of ownership of SaaS with a modern approach to applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers Human Capital Management, Payroll, Financial Management and Worker Spend Management solutions for midsize and Fortune 500 companies.

On the Financial Services and Insurance team, we are dedicated to providing top notch implementations to our customers. We focus on deep customer relationships and industry experience to position optimal solutions and maximum value for our customers over their long term relationship with Workday. We hope to bring in another outstanding and dedicated Engagement Manager to support our growing list of new and existing customers.

About the Role

The Senior Engagement Manager will be an expert with the Workday Deployment Methodology while managing large to complex global deployments. In this role, they will use their broad expertise to resolve multiple complex issues in creative and effective ways. They will also support executive level expectations by providing internal recommendations to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology.

About You

Basic Qualifications

  • 7+ years of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
  • 5+years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.

Other Qualifications
  • Functional domain expertise with HCM and Payroll deployments. Additionally, experience in deployment of Financials product suite is helpful.
  • Proven strength in customer interactions, including successfully communicating with customers to understand their needs, as well as customer experience management, including analyzing customer feedback and implementing strategies to improve their experience.
  • Excellent critical thinking, to identify, understand, and generate solutions to problems
  • Experienced in executive presence, demonstrating confidence, poise under pressure and the ability to communicate effectively to influence key decision-makers.
  • Experienced in issue management, including identifying the root cause of issues and implementing conflict resolution techniques
  • Bachelor degree or equivalent work experience; Business or Technical degree preferred.
  • Ability to travel up to 30%


Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.IL.Chicago

Primary Location Base Pay Range: $129,000 USD - $193,400 USD

Additional US Location(s) Base Pay Range: $116,600 USD - $207,200 USD

Additional Considerations:

If performed in Colorado, the pay range for this job is $122,800 - $184,200 USD based on min and max pay range for that role if performed in CO.

The application deadline for this role is the same as the posting end date stated as below:

10/16/2026

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About Workday

Workday, Inc. is a provider of enterprise cloud applications for finance and human resources. The Company delivers financial management, human capital management and analytics applications designed for various companies, educational institutions and government agencies. As part of its applications, the Company provides embedded analytics that capture the content and context of everyday business events, facilitating informed decision-making from wherever users are working. Its applications include Workday Financial Management, Workday Human Capital Management (HCM) and Other Applications. It also provides open, standards-based Web-services application programming interfaces, and pre-built packaged integrations and connectors. Workday, Inc. is headquartered in Pleasanton, California.
Learn more about Workday
Size
15,932 employees
Market Cap
$42.2 billion
Industry
Net Income
-$282.4 million
Founded
2005
5 Year Trend
+26.7%
Revenue
$4.3 billion
NASDAQ

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