Role Overview

The Senior Engagement Manager is the strategic connector between a world-leading tech client and the team's delivering hospitality, culinary, and workplace experience services. This role ensures exceptional service delivery, operational alignment, and a seamless employee experience across a fast-paced, innovation-driven environment.

You will partner closely with senior client stakeholders, cross-functional leaders, and on-site teams to elevate engagement, drive program adoption, and strengthen the workplace culture across a large, multi-site portfolio.

Why This Role Matters

This position sits at the intersection of client partnership, employee experience, and operational excellence. The Senior Engagement Manager ensures that every touchpoint - from dining to events to workplace programs - reflects the client's culture and elevates the daily experience of thousands of employees.

What You'll Do

• Lead client partnership - Serve as the primary engagement leader, aligning service delivery with evolving client priorities across a fast-paced, innovation-driven environment.
• Drive engagement strategy - Build and execute campus-wide engagement plans that elevate workplace culture, strengthen program adoption, and enhance the employee experience.
• Activate programs - Launch, scale, and optimize initiatives across culinary, events, amenities, and workplace experience, ensuring seamless execution and high visibility.
• Influence cross-functional delivery - Partner with culinary, facilities, communications, and experience teams to deliver cohesive, high-impact services that reflect the client's standards.
• Translate insights - Analyze feedback, operational data, and engagement metrics to craft clear narratives and recommendations for senior stakeholders.
• Resolve issues proactively - Anticipate challenges, remove barriers, and ensure a frictionless, service-forward experience for thousands of on-campus employees.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Experience supporting large, complex, or high-growth clients in hospitality, workplace experience, or corporate services.
• Strong relationship-building skills with the ability to influence senior stakeholders.
• Expertise in engagement strategy, communications, and program adoption.
• Ability to navigate ambiguity, manage competing priorities, and lead through change.
• Executive-ready communication skills and a polished, service-driven presence.
• Comfort working in fast-paced, high-expectation environments with a culture of innovation.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 5 years

Minimum Functional Experience - 3 years in operations, operations support, or a related field