Royal Bank of Canada

Senior Endpoint Security Operations Analyst (Global Security)

Royal Bank of Canada • $90K — $120K *
Toronto, ON M3C 0E3In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of hands-on experience with ServiceNow's change management and incident management modules
  • Familiarity with endpoint security tools like CrowdStrike, Snare, and BeyondTrust
  • Working knowledge of threat surface tools such as Tenable.SC and Aqua Public Cloud
  • Experience in technology operations, incident handling, and change request coordination
  • Strong communication skills and the ability to manage multiple priorities
  • Proficient with MS Office and comfortable with learning new tools quickly

Responsibilities

  • Coordinate change management activities across various IT teams
  • Assist with day-to-day incident, change, and problem management in CTO Operations
  • Perform root cause analysis for incidents with vendor engineers and escalate as necessary
  • Collaborate with business partners to assess requirements and capabilities
  • Support endpoint security applications by monitoring server health and compliance
  • Work alongside L2 and L3 support teams to gain insights into security products
  • Document processes and technical information to ensure clarity and compliance
  • Identify risks and propose mitigation strategies for project completion
  • Recommend automation for repetitive tasks to improve efficiency
  • Provide occasional on-call support as needed

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Supportive leadership focused on development and growth opportunities
  • Chance to make a significant impact within the organization
  • Dynamic and collaborative high-performing team environment
  • Engaging opportunities that offer challenging work
  • Possibilities for increased responsibilities and accountabilities
Full Job Description
Job Description

What is the opportunity?

The Senior Endpoint Security Operations Analyst will provide in-depth technical expertise, consulting and advisory on a suite of applications for the Cyber Technology Service Operations team within RBC's Global Cyber Security environment supporting the Royal Bank of Canada. The Senior Endpoint Security Operations Analyst will ensure prompt resolution to any production problems and partners across IT and with assigned business line(s) to assess, research, and analyze business, technical and system needs to maintain RBC security posture.

What Will You Do?
  • Coordinate Change Management activities with Integration, Engineering, Application Teams and CTO Operations
  • Assist CTO Operations Team with day-to-day Incident / Change / Problem Management
  • Perform root cause analysis with vendor engineers and escalation teams for incidents and problems, along with implementing permanent solutions
  • Work closely with business partners to understand the business requirements and business capabilities.
  • Joint day-to-day support of Endpoint security applications (e.g. monitoring server health, compliance checks, planning for and performing updates)
  • Work closely with L2 and L3 support teams to understand the security products and operating environment
  • Ensure adequate processes and technical documentation is in place
  • Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies.
  • Identify and recommend opportunities for automation of repetitive tasks
  • Occasional On-Call Support

What You Need to Succeed?

Must have:
  • ServiceNow: 3+ years of hands-on experience with change management and incident management modules
  • Endpoint Security Tools: Familiarity with CrowdStrike, Snare, BeyondTrust, and other endpoint security platforms
  • Threat Surface Tools: Working knowledge of Tenable.SC, Aqua Public Cloud, Tenable.IO.Cloud, and similar scanning/compliance tools
  • Background: Experience in technology operations, incident ticket handling, and change request coordination
  • Key Skills: Strong communication, ability to manage multiple priorities, and proficiency with MS Office
  • Mindset: Comfortable navigating unfamiliar tools; ability to learn quickly in a fast-evolving security environment

Nice-to-Have:
  • ITIL Certification
  • Bachelor's degree in IT or related discipline
  • Information security certifications (CISSP, CCSP, CEH)


What's in it for you?
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to do challenging work.
  • Opportunities to take on progressively greater accountabilities.


#LI-POST

#TECHPJ

Job Skills
Confidentiality, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-09

Application Deadline:

2026-06-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Royal Bank of Canada.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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