The JobProvide exceptional customer service and technical troubleshooting on a variety of software products and hardware platforms. Function as a technical bridge between the Help Desk Technicians and the Infrastructure Engineering team, while supporting the end user community.
You Will- Provide phone and help-desk support for local and off-site users Plan all computer workstation relocations and major moves
- Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting Assist in the administration of Active Directory, SCCM, SUS, Dameware and Lansweeper
- Record detailed incident descriptions in the call tracking system and follow-up to resolve issues, ensuring customer satisfaction Participate in special projects as required
- Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions Maintain current knowledge of relevant hardware and software applications as assigned
- Provide guidance and work leadership to Help Desk Technicians Participate in associated technical and professional societies and related associations with this position
- Respond to all Help Desk calls escalated from Help Desk Technicians Further education by attending related classes and seminars as instructed
- Manage workflow and workload amongst the Help Desk Technicians Contribute to team effort by accomplishing related results as needed
- Provide management notifications for all critical system issues that are impacting the business
- Participate in on-call rotation support
- Plan the installation, configuration, and upgrade of computer hardware and software
- We seek Rebels who are curious about AI and its power to transform how we operate, improve decision-making, and serve our members.
- Actively support the achievement of SCAN's Vision and Goals.
- Other duties as assigned.
Your Qualifications- 5+ years of related experience
- Performs work under direct supervision . Handles basic issues and problems, and refers more complex issues to higher-level staff
- Possesses beginning to working knowledge of subject matter.
- Technical expertise - Advanced technical skills for functional area
- Problem Solving - Basic problem solving skills
- Communication - Good communication and interpersonal skills
- Trouble shooting skills
- Oral and written communication skills
- Ability to identify and seek needed information/research skills
- Technical expertise.
What's in it for you?- Hourly Pay Range: $34.47 to $47.50
An annual employee bonus program - Robust Wellness Program
- Generous paid-time-off (PTO)
- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
#LI-JB1 #LI-Remote
