Senior Network Support Specialist

TRM Technologies, Inc.

$80K — $110K *
US-AnywhereRemote in Ottawa, ON
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University degree or college diploma in a relevant technical field
  • Minimum of five years recent network management experience
  • Extensive hands-on experience with Cisco Nexus 9K, Catalyst 9300, Catalyst 6508, and Cisco APIC
  • Familiarity with Azure Cloud Networking and IT operations
  • Experience with CI/CD and scalable high-availability service-oriented architectures
  • Knowledge of Agile delivery methodologies
  • Experience with ServiceNow and security firewalls (Cisco ASA and/or Check Point) is an asset

Responsibilities

  • Resolve complex cross-functional technical issues
  • Implement network upgrades and enhancements
  • Troubleshoot production and non-production network environments
  • Support testing for deployments and performance assessments
  • Conduct failover, vulnerability remediation, and disaster recovery operations
  • Participate in continuous network improvement initiatives
  • Maintain infrastructure evergreening strategies

Benefits

  • Hybrid work model with flexible scheduling
  • Full-time position with possible overtime
  • Opportunity to work in a collaborative team environment
  • Engagement in innovative network operations and IT improvements
  • Gain hands-on experience with cutting-edge technologies and practices
Full Job Description
Location Ottaw Language English Required Security Clearance Secret Security Clearance Required

We are seeking a Senior Network Support Specialist to support network operations, infrastructure evergreening and continuous improvement.. Starting September 14, 2026, this is a two-year, full-time position (37.5 hours per week) with possible overtime. The role is hybrid, requiring eight on-site days per month in Ottawa. Candidates must hold a valid Secret security clearance or have resided in Canada for at least five years to be eligible to obtain one. Responsibilities include resolving complex cross-functional technical issues, implementing upgrades, troubleshooting production and non-production environments, and supporting testing for deployments, performance, failover, vulnerability remediation and disaster recovery.

The ideal candidate has a university degree or college diploma in a relevant technical field and at least five years of recent network management experience, including extensive hands-on work with Cisco switching and routing technologies-Cisco Nexus 9K, Catalyst 9300, Catalyst 6508 and Cisco APIC. Required experience includes Azure Cloud Networking, IT operations, CI/CD, scalable high-availability service-oriented architectures and Agile delivery. Experience with ServiceNow and Cisco ASA and/or Check Point firewalls is considered an asset.

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