Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visas network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Consulting Practice within VCA provides consulting and solution services for Visa issuers across the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

Role Overview

The Senior Director will serve as a senior leader within a team of experienced strategic consulting professionals, responsible for developing and delivering high-impact, scalable solutions for Visa's Community Financial Institution (FI) partners. This role will lead the Revenue Enablement Partners team, which supports VCA sales and delivery organizations by building products, tools, and capabilities that drive efficiency, consistency, and growth.

The primary objective of this role is to leverage AI, automation, and agent-based solutions to create scalable offerings that can be sold directly to clients and embedded within broader set plays or bespoke consulting engagements. The team is also accountable for designing and maintaining the supporting ecosystem required to sell and deliver these offerings, including sales enablement assets, engagement templates, and delivery playbooks.

Strategic Impact

This role requires a forward-thinking thought leader who deeply understands VCA's go-to-market model and can translate that understanding into what we build, how we build it, and how it scales. The Senior Director will identify high-value use cases for automation and agentification that unlock meaningful scale across VCA, balancing innovation with practicality and alignment to the broader business model.

Success in this role requires the ability to operate effectively in a highly matrixed environment, influence without authority, and build strong, durable relationships across Visa.

Profile of the Ideal Candidate

We are seeking a highly motivated, strategic, and analytical leader who brings strong problem-diagnostic skills and delivers high-impact, scalable solutions for internal clients. The ideal candidate combines visionary thinking with hands-on execution and demonstrates fluency in leveraging AI, automation, and agent-based capabilities to shape strategy, reimagine workflows, and enable smarter, faster decisions. This leader partners closely with senior stakeholders to embed technology-informed thinking into durable, business-aligned solutions.

Specific responsibilities include:

• Provide strategic thought leadership on how VCA can enable scaled, efficient sales and project delivery through the thoughtful application of AI and automation, aligned to VCA's business model.
• Lead and develop a high-performing, multi-level team (Analyst through Director) responsible for delivering critical Revenue Enablement programs.
• Serve as a trusted partner to internal stakeholders, helping them achieve their objectives through solutions and capabilities VCA can support.
• Translate deep understanding of VCA's business model into a clear, evolving roadmap of baseline solutions that drive efficiency, scalability, and consistency.
• Identify friction points across sales and delivery processes and lead the prioritization and execution of targeted improvements.
• Partner closely with Visa Data Science, Engineering, and Solutions teams to shape, prioritize, and execute an ongoing pipeline of automation and enablement initiatives.

Key Competencies:

Strategic Problem Solving & Business Impact

• Demonstrated ability to diagnose complex business problems and deliver scalable, ROI-driven solutions.
• Applies structured, analytical thinking to prioritize initiatives based on strategic impact and commercial value.

AI, Automation & Scaled Enablement Leadership

• Proven ability and experience to identifying and executing high-value use cases for AI, automation, and agent-based solutions.
• Designs repeatable, productized enablement solutions that support sales and delivery at scale, rather than one-off engagements.
• Partners effectively with data science and engineering teams to move concepts from idea to production.

Go-to-Market & Commercial Acumen

• Deep understanding of issuer business models, including P&L drivers and profitability levers across credit and debit.
• Experience supporting go-to-market motions through sales assets, engagement models, and delivery playbooks.
• Applies issuer functional knowledge (e.g., portfolio management, marketing, product, operations, risk) to solution design.

Stakeholder Influence & Executive Presence

• Strong executive presence with the ability to influence, negotiate, and communicate effectively with senior leaders.
• Demonstrated success leading through influence in highly matrixed organizations.
• Builds trusted, enduring partnerships across sales, consulting, data, product, and technology teams.

Analytical Rigor & Data-Driven Decision Making

• Advanced analytical skills, with experience synthesizing insights from large and complex data sets.
• Experience working with data analytics teams to shape predictive insights, solution direction, and client-ready outputs.

People Leadership & Talent Development

• Experience leading and developing multi-level teams (Analyst through Director), including performance management and career mentorship.
• Creates clarity, accountability, and a culture of high performance aligned to organizational goals.

Operational Excellence & Accountability

• Strong results orientation with the ability to manage multiple initiatives concurrently.
• Holds self and others accountable for high-quality, timely, and measurable outcomes.
• Proactively identifies friction points and drives continuous improvement.

Industry & Client Context

• Prior experience working with regional or community banks, credit unions, and/or other financial institutions strongly preferred.
• Comfort operating in both internal enablement and client-facing advisory contexts.

Additional Information

• Travel: This role requires approximately 10-25% domestic travel.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
• 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications
• 15 or more years of experience with a Bachelor's Degree or 12 years ofexperience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+years of experience
• Experience using AI in daily work, including knowledge of building Agents
• Previous experience in a management consulting firm
• Experience working in payments industry or with a financial institution (bank,credit union, Fintech)
• Excellent communication, storytelling and presentation skills

U.S. Applicants Only
The estimated salary range for this position is $179,300 to $332,100 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.