Salesforce

Senior Director, Software Engineering

Salesforce$218K — $365K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years of experience in engineering and senior customer-facing leadership roles
  • Experience leading Professional Services or similar technical consulting functions
  • Proven ability in building and maintaining large-scale distributed systems
  • Familiarity with the Tableau ecosystem or similar enterprise data platforms
  • Experience interacting with C-suite executives at large enterprises

Responsibilities

  • Build and scale a global team of subject matter experts across Tableau products
  • Engage proactively with at-risk customers to resolve technical blockers
  • Partner with strategic accounts for successful implementation of Tableau services
  • Define and manage engagement processes for high-value scenarios
  • Establish models for scaling team knowledge and objectives
  • Collaborate with field and customer-facing teams while maintaining focus on engineering outcomes

Benefits

  • Flexible hybrid work arrangement
  • Support for work-life balance and personal development
  • Access to resources that enhance performance
  • Opportunities for professional growth and advancement
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

The Experience
Tableau is at a critical inflection point, and we are building a world-class engineering team to ensure our most strategic customers succeed. As a Senior Director of Software Engineering, you will lead a high-impact team of engineers and product managers embedded directly within the core Engineering organization. Your mission is to help our customers by removing technical blockers, accelerating adoption of our services, and reducing attrition — with a primary focus on resolving complex, customer-specific technical issues. This is a hybrid role based in San Francisco, CA or Bellevue, WA.

Unlike traditional customer success or sales roles, this position sits within the Engineering organization. You will work directly on the hardest technical challenges our customers face, partnering across field and product teams to redefine how Tableau Engineering engages with the enterprise world.

What You'll Actually Be Doing

  • Build and scale a global team of subject matter experts (SMEs) across Tableau products and services.
  • Proactively engage at-risk customers to resolve technical blockers and unmet needs driving churn.
  • Partner with top strategic accounts to ensure successful implementation and deployment of Tableau products and services.
  • Define and manage intake, triage, and exit criteria for engagements, keeping the team focused on high-value, high-risk scenarios.
  • Establish models for scaling this team's knowledge and charter.
  • Partner deeply with our field, customer facing teams, and partners while maintaining clear role boundaries to ensure the engineering organization focuses on engineering outcomes rather than project management.


You're Our Person If...

  • You have 15+ years of experience in engineering, project delivery, and senior customer-facing leadership roles.
  • You have demonstrated experience leading Professional Services, Field Engineering, FDE or similar technical consulting functions at scale.
  • You have proven ability to build and maintain large-scale distributed systems, with deep familiarity with the Tableau ecosystem (Server, Cloud, Next) or similar enterprise data platforms.
  • You have experience working with C-suite executives at Fortune 500 or large enterprise companies to resolve critical technical escalations and align product vision with business value.


Even Better If...

  • You have experience ramping a global team from the ground up and implementing consistent operating models across geographies.
  • You are skilled at measuring success through customer health scores, adoption rates, and attrition reduction rather than traditional revenue quotas.
  • You have established models for scaling team knowledge and expanding a team's charter over time.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

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Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
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