Senior Director, Sales Strategy & Operations

Kong Inc

$150K — $200K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in Sales Strategy, Sales Operations, or Revenue Operations, with 3+ years in a leadership role within B2B SaaS.
  • Experience managing sales operations for large organizations ($100M+ revenue or 100+ quota-carrying reps).
  • Track record in transitioning GTM models, including market expansion and pricing shifts.
  • Strong partnership experience with senior Sales leaders (VP/SVP/CRO level) as a strategic advisor.
  • Proficient in using data/analytics and AI tools for sales performance management.

Responsibilities

  • Serve as a strategic partner to global Sales leaders to enhance performance and drive revenue growth.
  • Lead the design and evolution of the global sales model, particularly in scaling to $1B+.
  • Own sales planning processes including segmentation, resource allocation, and territory design.
  • Establish and manage a global sales operating rhythm with structured performance reviews and reporting.
  • Analyze sales insights to identify risks, gaps, and opportunities for improvement across regions.
  • Drive alignment across multiple functional teams to enhance GTM execution and revenue initiatives.
  • Champion the integration of AI to optimize sales strategies and operational efficiency.

Benefits

  • Opportunities for professional growth and career advancement.
  • Collaborative work environment focused on high performance.
  • Access to cutting-edge tools and technologies, including AI-driven analytics.
  • Flexibility in work arrangements and schedules.
  • Comprehensive health and wellness benefits.
Full Job Description
Are you ready to unlock intelligence?

If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

We are seeking a strategic and hands-on Senior Director, Global Sales Strategy & Operations to drive performance across our global sales organization - across all theaters and key segments. This leader will own the operating system for the global sales organization, partnering closely with Sales leadership to improve productivity, conversion, forecasting discipline, coverage design, execution rigor, and drive consistent revenue performance.

This role requires a leader who can operate at both strategic and tactical levels: shaping global sales strategy, leading annual planning, driving cross-functional alignment, and building the operational infrastructure needed to scale a high-performing sales organization. The ideal candidate combines strong business judgment, analytical depth, operational excellence, and the ability to influence senior sales and GTM leaders globally.

Key Responsibilities:
  • Business Partner to Global Sales LeadershipServe as the strategic and operational partner to global and regional Sales leaders across theaters and segments, driving performance management, execution rigor, and revenue growth.
  • GTM Design & Model TransformationLead the evolution of the global sales model as the company scales from to $1B+ in revenue. This will include global expansion, establishing new motions (esp new product) and driving a GTM transformation in alignment with new usage-based pricing models
  • Global Sales Strategy, Planning & Coverage DesignOwn global sales planning, including segmentation, coverage models, capacity planning, territory design, quota planning, resource allocation, and annual planning alignment with company revenue goals.
  • Sales Operating Cadence & Manager Execution SystemEstablish and run the global sales operating rhythm, including forecast reviews, pipeline inspections, QBRs, business reviews, performance scorecards, executive reporting, and front-line manager inspection frameworks.
  • Drive Productivity & Performance InsightsOperate the analytics and insights engine to identify risks, productivity gaps, conversion opportunities, rep performance trends, and growth levers across regions and segments.
  • Cross-Functional GTM Alignment & Strategic InitiativesPartner with Marketing, SDR, Customer Success, Product, Finance, Enablement, Systems, and Deal Desk to drive cross-functional GTM execution, multi-product sales motions, and priority revenue initiatives
  • Champion of AI across GTM
    Lead the adoption of AI as a force multiplier across Sales Strategy & Operations and the global sales organization, embedding AI into planning, seller workflows, manager inspection, forecasting, account prioritization, pipeline generation, and productivity initiatives to improve execution quality and scale.

Basic Requirements:
  • 8+ years of experience in Sales Strategy, Sales Operations, or Revenue Operations, including at least 3+ years in a Sales Ops/Strategy leadership role at a B2B SaaS company, with direct ownership of territory design, capacity planning, quota setting, and annual sales planning.
  • Demonstrated experience owning a global or multi-theater sales operating cadence (forecasting, pipeline inspection, QBRs, executive reporting) for an organization of meaningful scale (e.g., $100M+ in revenue or 100+ quota-carrying reps).
  • Experience supporting a company through a major GTM model transition - new market/theater expansion, new product motion launch, or a pricing model shift (e.g., subscription to usage-based/consumption) - not just steady-state operations.
  • Proven track record partnering directly with senior Sales leadership (VP/SVP/CRO level) as a trusted strategic advisor, with the executive presence to influence global and regional sales leaders rather than just execute on their behalf.
  • Hands-on experience applying data/analytics (and ideally AI-enabled tools) to sales performance management - pipeline/conversion analysis, rep productivity insights, forecasting models - with fluency in Salesforce and modern GTM systems.


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