Marriott International

Senior Director, QE

Marriott International • $150K — $180K *
Bethesda, MD 20817In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Undergraduate degree in engineering or computer science or equivalent experience/certification.
  • Proven experience leading enterprise-level projects requiring cross-organizational collaboration.
  • 5+ years of IT leadership experience with a focus on customer service and technical knowledge.
  • 10+ years in an IT role, connecting technology solutions to customer use cases.
  • 8+ years experience in software development and test engineering, with expertise in various testing methodologies.

Responsibilities

  • Collaborate with vendors and internal MI associates to develop quality solutions.
  • Drive automated testing adoption to enhance quality and speed.
  • Lead orchestration of all testing events to meet quality gates.
  • Provide expert guidance on test environment strategy and setup.
  • Monitor and improve testing processes to ensure best practices are followed.

Benefits

  • Opportunities for professional development and training.
  • Access to emerging technologies and trends.
  • Collaboration with diverse, cross-functional teams.
  • Supportive work environment fostering innovation and quality.
  • Comprehensive health and wellness programs.
Full Job Description
Job Description

Work with our vendors and internal MI associates to shape and create end-to-end quality solutions across applications for execution by Quality Engineering Analysts. Understands functional and technical capabilities of applications to meet current and future testing requirements. Defines and creates the next generation of solutions to drive application value and speed to flawless implementation and integration. Drives the creation and adoption of automated testing to facilitate innovation, quality, and speed to market. Partners with vendor and internal Marriott teams to provide leadership, strategy, and orchestration of all testing events to ensure that quality gates are met consistently, drive automation, and coordinate all impacted groups across the

enterprise. Provides expert guidance on test environment strategy, setup, and configuration. Establishes processes for monitoring and improving testing processes. Resolves and makes decisions on complex, non-routine service requests with moderate to high risk for new and existing systems.

The Testing and QE product produces services including Enterprise Testing, Test Data Services, Environment Management, QE, Tools and Automation. Drive Enterprise Testing activities and release readiness criteria across a shifting set of enterprise products on an on-going basis. Orchestrate complex testing environment in coordination application engineering / testing teams. Improve overall Quality Assurance by setting baseline, target improvements, measuring and reporting progress. Move and maintain the enterprise testing capability to a best-in-class service.

CANDIDATE PROFILE

Education and Experience

Required

  • Undergraduate degree in engineering or computer science discipline and/or equivalent experience/certification


  • Proven experience leading and delivering enterprise level projects that require extensive cross-organizational collaboration and deliverables


  • 5+ years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset


  • 10+ years in an IT role as a strategic thinker that relates technology solutions to customer use cases


  • 8+ years' experience engaging highly technical architecture, engineering and operations teams and driving outcomes with QA automation


  • 8+ years' experience in software development, test engineering, with expert-level expertise in multiple testing methodologies


Preferred

  • Graduate Degree in a technical discipline


  • Comfortable applying a combination of qualitative and quantitative methods to define success


  • Experience in the design, implementation and operational support of mission critical products


  • Strong influencing skills and an ability to overcome barriers while driving change


  • Ability to build strong relationships and network throughout the broader IT community


  • Experience in researching emerging technologies and trends, standards, and products


  • Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams


  • Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise


  • Strong attention to detail with an ability to operate effectively across multiple priorities


  • Experience with DevOps tools (e.g. Git, JIRA, Ant, Maven, Jenkins)


  • Experience in waterfall, agile, and hybrid software methodologies


  • Demonstrated ability to anticipate future software engineering opportunities as related to improving quality


  • Technology leadership experience in a sourced environment


CORE WORK ACTIVITIES

Technical Leadership

  • Trains and mentors Quality Engineering team and peers as appropriate in the use of testing tools and procedures


  • Establishes a consistent approach to creating test data and conditions for test scenarios


  • Provides direction for QE automation application development including leading automation script reviews


  • Harmonizes multiple testing events and teams as required to communicate release readiness


  • Establishes processes to manage defect lists and related reporting to stakeholders


  • Collaborates with Infrastructure and application development/delivery leadership to continuously improve testing capabilities


  • Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested


  • Identifies opportunities to enhance the service delivery processes


Delivering Technology

  • Lead complex quantitative and qualitative analyses for delivering automated testing processes and tools


  • Validates that team is reviewing and documenting testing schedules and expected testing results


  • Collaborates with architecture teams to ensure viable testing solutions


  • Works with project teams to confirm that testing is considered and scheduled in the overall project plan and that test plans are developed and executed


  • Validates the creation and documentation of testing standards and best practice knowledge repository


  • Facilitates achievement of expected deliverables and obligations of


Services Providers

  • Validates completeness of requirements and their intersection with quality processes prior to Service Provider solutioning


  • Ensures all projects follow the defined SDLC (e.g. waterfall, agile)


  • Ensures proper coordination with appropriate IT and vendor relations teams


  • Provides consultation for routine and complex quality systems development


  • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels


  • Coordinates with Operations and Infrastructure teams for deployment and production support activities


IT Governance

  • Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed


  • Maintains a proper balance between business and operational risk


  • Follows the defined project management standards and processes for Quality Assurance


Service Provider Management

  • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics


  • Makes short term plans for the team to effectively utilize resources


  • Monitors Service Provider outcomes


  • Reviews estimates of work effort for client project provided by Service Providers for accuracy


  • Facilitates timely resolution of service delivery problems and minimizes the impact to clients


Cultivate a High-Performing Team

  • Create a compelling vision, clear direction and strategy for the team


  • Generate enthusiasm and understanding of the information security vision and how each role contributes to the achievement of that vision


  • Ensure capabilities are developed and resources are aligned to support the strategy


  • Attract, motivate, develop and retain highly skilled leaders; champion and model leadership development


  • Create and sustain a work environment that drives associate engagement and enables business success


  • Ensure appropriate processes are in place and executed to drive collaboration and alignment within the team and with the broader IT organization


  • Serve as a role model and ensure all information security leaders are visible and effective partners with IT counterparts, broader Marriott stakeholders, and service provider

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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