Agency:
Flywheel
Job Function:
Consulting
Job Subfunction:
Business and Change Consulting
Job Description:
We9re looking for a Sr. Director of Programmatic Services to lead our programmatic services business line end-to-end. This is a revenue leadership role: you will own the P&L performance, client outcomes, and operational execution of a roughly 20-person team delivering managed media and technology solutions on the Amazon DSP. You9ll report directly to the GM of the Perpetua business and join the Perpetua Leadership Team, with a direct hand in shaping the trajectory of the business.
What You Will Do:
Business Accountability & Strategy | Client Relationship Management
Lead the Perpetua Programmatic Services business line, a team of roughly twenty spanning campaign management, ad operations, and client services, with full accountability for revenue, margin, and client retention.
Own the business line9s commercial performance: manage media budgets, forecast revenue, and report on outcomes with the rigor expected of a P&L owner.
Partner closely with Product to shape the development of Perpetua9s programmatic optimization and reporting platform, ensuring it reflects real client needs and competitive realities across the Amazon DSP and beyond.
Maintain deep knowledge of the competitive landscape for Amazon DSP campaign technology, both SaaS platforms and managed service alternatives, and translate that into strategic positioning for Perpetua.
Set and enforce a high bar for service quality and team performance, with clear KPIs, active performance management, and a culture of accountability.
Build and continuously improve the operational infrastructure of the business: client-facing reporting, team capacity planning, workflow design, and ad operations best practices.
Serve as a senior client relationship owner, building trust at the executive level, acting as a strategic advisor, and driving long-term retention and growth across the book of business.
Own the Amazon Ads partnership on behalf of Perpetua9s programmatic business, defining the operating model between our team and Amazon Ads AEs to grow media investment through the platform.
Stay ahead of shifts in the programmatic and retail media ecosystem, regulatory, technological, and competitive, and bring that perspective into how the business operates and where it invests.
Partner with Marketing and Sales to ensure our programmatic offerings are clearly understood and well-positioned in market.
Team Leadership & Development
Build and sustain a high-performing, collaborative team culture grounded in accountability, continuous improvement, and genuine care for people.
Drive efficiency and performance through better processes, smarter use of automation, and thoughtful workload management.
Own hiring, onboarding, and coaching across the team; ensure training programs are effective and evolving.
Manage team leads directly, building clear career paths, providing regular feedback, and developing the next generation of leadership within the business.
Who You Are:
8+ years in digital media, with at least 5 in programmatic advertising and retail media, including significant experience owning or leading a services delivery function with growing scope and responsibility.
Deep domain expertise in programmatic media: DSPs, DMPs, ad exchanges, data privacy, and the mechanics of campaign execution. Amazon DSP experience is a strong asset.
Comfortable operating in ambiguity. You know how to prioritize across competing demands in a fast-moving business without waiting for perfect information.
Quick to learn new technologies and stay current with how the retail media, eCommerce, and adtech landscape is evolving.
A natural relationship builder: consultative, credible with senior clients, and skilled at translating business needs into strategies that deliver.
A track record of execution: growing revenue, retaining clients, hitting targets, and holding a team to a high standard without micromanaging.
Strong commercial instincts and analytical skills. You understand how a services business makes money and where the levers are.
A clear, compelling communicator who can operate at the executive level, internally and externally, with equal fluency.
Action-oriented, with the energy and persistence to push through obstacles and drive outcomes.
Solutions-minded: not just good at diagnosing problems, but relentless about solving them.
Experienced people leader with a genuine ability to coach, develop, and get the best out of a team.
A team-first operator who cares about the broader success of the business, not just their own function.
Intellectually curious, never content with the status quo, and energized by the opportunity to build something better.
Self-directed. Doesn9t need to be told what to do next.
The Interview Process:
Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.
We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
Competitive paid time off, including annual leave plus paid public holidays
Great learning and development opportunities
Benefits that help you live your best life
Parental leave and benefits
Volunteering opportunities
If you9re looking to connect with teammates on a topic of inclusion and identity, chances are there9s an ERG for that.
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
$180,000 - $210,000 CAD
Omnicom9s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom9s corporate group already require five days of in-office attendance.
