Position Summary:
The Senior Director, PDS (Product Development & Supply) Business System & Capabilities, will lead the design, deployment, governance, and continuous evolution of COMPASS as the PDS Business & Production System. This leader will serve as an executive-facing thought partner to PDS leadership team, site leaders, functional leaders, and transformation partners to translate strategy into a scalable operating system that improves quality, service, cost, productivity, supply reliability, and colleague engagement.
The role will lead the COMPASS Site Implementation and Capability team and establish the standards, maturity model, deployment roadmap, governance cadence, and capability-building approach required to embed COMPASS as how PDS works. The Senior Director will ensure COMPASS is not deployed as a set of disconnected tools, but as an integrated, digitally enabled management system that connects strategy deployment, tier management, leader standard work, visual management, value stream management, problem solving, continuous improvement, and high-performing teams.
This role will initially support priority deployment choices across Manati, Devens, and broader PDS sites/functions, while building the repeatable model required for network scale-up. The leader will be accountable for stakeholder enrollment, change management, value realization, capability development, and sustained adoption across a complex, matrixed, multi-site organization.
Key Responsibilities:
Business System Strategy & Ownership
- Lead the enterprise design, governance, deployment, and continuous evolution of COMPASS as the PDS Business & Production System across sites and functions.
- Define the multi-year COMPASS strategy, deployment roadmap, operating model, maturity model, standards, playbooks, stage gates, and scale-up approach.
- Ensure COMPASS operates as an integrated management system that connects strategy deployment, tier management, leader standard work, visual management, KPI management, value stream performance, problem solving, and continuous improvement.
Executive Partnership & Governance
- Partner directly with PDS LT / SVP-level stakeholders to shape deployment choices, value cases, sequencing, executive decisions, and communication of the transformation agenda.
- Establish the governance cadence required to track adoption, value realization, risks, decisions, and executive-level escalations.
- Develop executive-ready materials, recommendations, updates, and decision narratives for PDS LT, steering teams, site leadership, and functional stakeholders.
Deployment, Capability Building & Adoption
- Lead the COMPASS Site Implementation and Capability team, including SMEs, coaches, deployment leads, and transformation partners.
- Build and deploy capability-building programs, communities of practice, maturity assessments, training curricula, coaching routines, and knowledge-sharing mechanisms to sustain adoption.
- Champion stakeholder enrollment and change management so COMPASS is co-developed with sites/functions and adopted as a practical way of working, not an above-site program.
- Facilitate workshops, training sessions, Gemba-based coaching, Kaizen events, and leadership alignment sessions to build COMPASS capabilities and drive improvement initiatives.
Performance, Value Realization & Continuous Improvement
- Translate business priorities into measurable improvement outcomes across safety, quality, service, cost, productivity, supply reliability, cycle time, and colleague engagement.
- Establish and monitor KPIs, maturity metrics, adoption measures, and benefits-realization mechanisms to measure the impact of COMPASS initiatives.
- Lead the identification, prioritization, execution, and sustainment of high-impact improvement opportunities across sites and functions.
- Use data, trend analysis, benchmarking, and structured problem solving to identify improvement priorities and inform strategic resource decisions.
Digital, Data & AI Enablement
- Drive integration of COMPASS with digitally enabled end-to-end process transformation, data standards, performance dashboards, and AI-enabled productivity opportunities.
- Partner with Digital/BI&T, Finance, Quality, Supply Chain, Technical Operations, HR, and site teams to ensure digital investments are aligned with business outcomes and adoption readiness.
- Identify opportunities to use analytics, process mining, digital visual management, workflow automation, and AI-enabled tools to strengthen performance management and accelerate value realization.
Cross-Functional Leadership & External Benchmarking
- Lead cross-functional deployment across manufacturing, quality, supply chain, technical operations, digital/BI&T, HR, finance, and above-site functions.
- Partner with internal and external transformation experts to benchmark production systems, codify best practices, and adapt them to the PDS environment.
- Manage resources, priorities, risks, and dependencies to support successful implementation of COMPASS projects on time, within scope, and within budget.
- Build, lead, coach, and develop a high-performing team, including hiring, organizational design, annual objectives, development planning, and performance management.
Qualifications & Experience:
- Bachelor’s degree in Engineering, Business, Operations Management, Life Sciences, Supply Chain, or related field.
- 12+ years of experience in operational excellence, business excellence, production systems, transformation, manufacturing excellence, continuous improvement, or related roles.
- 7+ years of leadership experience, including direct people leadership and/or leadership of cross-functional transformation teams.
- Demonstrated experience designing, deploying, or scaling an operating system, business system, production system, or enterprise-wide operational excellence model in a complex, multi-site environment.
- Strong executive presence with demonstrated ability to influence senior leaders, align diverse stakeholders, and communicate complex transformation choices clearly.
- Deep knowledge of Lean, Six Sigma, strategy deployment/Hoshin Kanri, tier management, visual management, leader standard work, value stream management, standardized work, problem solving, and continuous improvement.
- Experience establishing governance, KPIs, maturity assessments, standards, playbooks, capability-building programs, and value-realization mechanisms.
- Proven ability to lead change management and cultural adoption in a matrixed, global, regulated, or technically complex environment.
- Strong analytical and business acumen, including ability to connect operational improvements to measurable business outcomes and resource decisions.
- Demonstrated ability to build and develop high-performing teams, including organization design, annual objectives, coaching, and performance management.
Preferred Qualifications & Experience:- Master’s degree, MBA, or advanced technical degree.
- Lean Six Sigma Black Belt or Master Black Belt certification.
- Experience in pharmaceutical, biologics, cell therapy, medical device, or other regulated manufacturing environments.
- Experience interacting with SVP-level / enterprise leadership teams and preparing executive-ready transformation recommendations.
- Experience with production system benchmark design or deployment, such as Toyota Production System-inspired models, integrated business systems, or advanced production systems.
- Digital and AI literacy, including experience applying data analytics, digital performance management, process mining, workflow automation, digital visual management, AI-enabled productivity tools, or digitally enabled operating systems to improve business outcomes.
- Familiarity with digital transformation, data standards, dashboarding, process/task mining, automation, AI use-case identification, and responsible AI adoption in operational settings.
- Change management certification or experience with structured change/adoption methodologies.
- Experience working with external consulting partners while maintaining internal ownership and leadership of transformation outcomes.
LI-Hybrid
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Compensation Overview:
Devens - MA - US: $243,120 - $294,601
Madison - Giralda - NJ - US: $227,210 - $275,329
New Brunswick - NJ - US: $227,210 - $275,329
Princeton - NJ - US: $227,210 - $275,329
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:
Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include:
Paid Time Off
US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
