This Senior Director role provides strategic leadership, executive oversight, and operational direction for installation and maintenance activities across New York state within the Fiber Engineering & Operations (FE&O) North area. In this high-impact executive role, you will lead a large, multi-tiered field operations organization responsible for meeting and exceeding customer delivery and reliability metrics across Verizon's Consumer and Business organizations, Wholesale, and Enterprise customers. This includes, but is not limited to, being accountable for the installation and repair of critical services including: POTS, Fios, HSI, Special Services, and CPE. As a core member of the senior leadership team, you will drive operational excellence, manage multi-million dollar capital expenditure (CapEx) budgets, nurture key union and vendor partnerships, and foster a safety-first culture across the market. The candidate must work within the territory. This position is office-based and flexible to sit within any of the garage work centers across Upstate & Midstate New York state (excluding New York City and Long Island). What you'll be doing: • End-to-End Service Delivery & Activation: Oversee multi-tiered field operations teams accountable for the installation and maintenance of complex services-including Fios, High-Speed Internet, Special Services, POTS, and Customer Premise Equipment (CPE)-across Consumer, Business, Enterprise, and Wholesale accounts. • Network Reliability & Maintenance Governance: Direct market-wide preventive and corrective maintenance strategies to maximize network uptime, enforce strict SLA compliance, and minimize mean-time-to-repair (MTTR) across all outside plant and customer premise facilities. • Service Quality & Customer Experience: Establish rigorous quality control frameworks, standardized field workflows, and operational metrics to eliminate repeat trouble reports, drive first-time resolve rates, and elevate the total customer experience. • Strategic Leadership & People Engagement: Define and execute the long-term operational strategy for market-wide I&M service delivery while cultivating a culture that motivates, engages, and retains top field operations talent. Provide direct leadership, mentorship, and career growth pathways to inspire operational excellence, high productivity, and collaborative union partnerships. • Fiscal Accountability: Build, forecast, and manage multi-million dollar annual operational budgets. Drive operational cost-efficiencies, optimize truck-roll productivity, oversee fleet/equipment resources, and minimize total cost-to-serve across all customer segments. • Safety & Service Quality Assurance: Cultivate a safety-first culture across all customer premises and field environments. • AI & Technological Innovation: Champion the adoption of cutting-edge technological solutions, actively leveraging AI-driven workflows and automation to eliminate redundancies and enhance workforce efficiencies. What you'll need to have: This position requires extensive technical knowledge of the Verizon infrastructure and Fiber Engineering & Operations footprint systems. In addition, the candidate should have a comprehensive understanding of how the FE&O field organization operates and how all organizations coordinate to install, test, and maintain the technology that connects customers to Verizon's network. As this position will interact with a variety of Verizon personnel at all levels of the organization, as well as interface with many different customers, union officials, leadership and stakeholders, excellent written and verbal communication skills are essential. • Bachelor's Degree in related field, or equivalent experience (Advanced degree desired) • 8+ years of progressive experience in telecommunications operations, with comprehensive technical knowledge of large-footprint carrier networks and systems. • Fiber Network & Field Operations Expertise: Extensive hands-on experience and deep technical knowledge of installation, testing and repair in outside plant telecom environments, including Fios, underground/aerial fiber design, copper/POTS infrastructure, optical distribution networks, and high-speed internet. Wireless experience is a plus. • People Leadership & Union Management: 7+ years of relevant supervisory experience managing multi-tiered leadership teams and a proven track record of leading large field and engineering teams in heavily unionized environments. • Direct Union Leadership Experience: Demonstrated success in handling complex labor relations, navigating union grievance processes, working directly with union officials, and interpreting collective bargaining policies. • Financial Acumen: Advanced principles and practices in cost estimating, budget preparation, and schedule performance for massive CapEx/OpEx projects. • Strategic & Analytical Thinking: Strong analytical and critical problem-solving skills; ability to organize complex data, build strategic recommendations, and manage multiple competing priorities. Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $167,500.00 - $321,000.00.