Senior Director, Global Communication

Intelcom

$150K — $180K *
Business Services
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years in strategic communications, ideally within international settings
  • Expertise in reputation management and crisis communications
  • Experience with global communications across diverse markets
  • Proven ability to lead creative, multidisciplinary teams
  • Strong business acumen with an entrepreneurial mindset
  • Knowledge of AI in communications for analytics and content strategy
  • Fluent in French and English with excellent communication skills

Responsibilities

  • Define and execute a comprehensive global communications strategy
  • Lead transformation efforts for editorial governance and operations
  • Advise executives on public positioning and reputation matters
  • Influence decision-making during crises with strategic insight
  • Create media strategies to enhance global brand positioning
  • Cultivate employee engagement through targeted communications
  • Integrate social and environmental responsibility into corporate narrative

Benefits

  • On-site gym with personal trainer
  • Employer-provided lunch of your choice
  • Comprehensive group insurance
  • Group RRSP plan
  • Care & Well-Being Activities
  • Partial reimbursement for public transportation
  • Employee Assistance Program
Full Job Description
A Strategic Role at the Heart of Logistic

Reporting to the Vice-President, Global Business Product Development & Client Enablement the incumbent will lead transformational initiatives aimed at evolving Intelcom's communications strategy with a future-focused perspective. They will provide leadership for a global communications function that supports the business strategy, strengthens the company's reputation, and aligns the employee and customer experience around a consistent and engaging corporate narrative.

As a strategic partner to the Chief Executive Officer, the incumbent will champion key messages and amplify the impact of major initiatives across all internal and external audiences.

Responsibilities

Global Vision & Strategy
  • Define and execute the global communications strategy, including internal, external, and corporate communications, aligned with business priorities and international expansion.
  • Lead the transformation of the matrix operating model and editorial governance.
  • Provide strategic direction for employer branding, corporate reputation, and global media initiatives.


Executive Advisory & Reputation Management
  • Advise the President and Executive Committee on public positioning and reputational matters.
  • Influence strategic decision-making during crisis situations.
  • Develop and strengthen the company's thought leadership through executive briefings, interviews, and op-eds.


Brand Management & International Visibility
  • Develop proactive media strategies to strengthen the company's global positioning.
  • Monitor and ensure consistency of the corporate narrative across all markets.


Culture & Internal Communications
  • Develop and execute campaigns and initiatives that foster employee engagement.
  • Align internal communications internationally and support organizational change initiatives.
  • Oversee internal events, including the content strategy for quarterly and annual meetings, as well as station tours.


ESG/CSR & Impact
  • Integrate social, environmental, and community impact into the corporate narrative.
  • Oversee donation and sponsorship programs, as well as ESG reporting.


Leadership & Team Management
  • Lead, mentor, and develop team members.
  • Define and manage the department's annual budget.


Requirements

  • 15+ years of experience in strategic communications within a complex or international environment.
  • Proven expertise in reputation management, crisis communications, media relations, and executive advisory.
  • Experience leading global communications across multiple countries and audiences.
  • Demonstrated leadership of creative and multidisciplinary teams.
  • Ability to simplify complexity and articulate a compelling, inspiring vision.
  • Strong business acumen, entrepreneurial mindset, and creativity.
  • Knowledge of AI applications in communications, including analytics, content creation, and monitoring.
  • Fluency in French and English, with strong verbal, written, and strategic communication skills.


Why Join Us?

At Intelcom | Dragonfly, you'll thrive in a flexible and stimulating environment, surrounded by passionate talent. You'll also enjoy a wide range of benefits:

  • On-site gym with a personal trainer
  • Employer-provided lunch of your choice
  • Comprehensive group insurance
  • Group RRSP plan
  • Care & Well-Being Activities
  • Partial reimbursement for public transportation
  • Employee Assistance Program

...and much more.

This position has been opened to address a genuine organizational need within the company.

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