Job title: Associate Director Field Effectiveness and Communications
Location: Cambridge, MA / Morristown, NJ
Main Responsibilities:
Internal Communications & Change Leadership- Serve as a trusted advisor to CFC leadership and senior business stakeholders, aligning on messaging, timing, and channels for key organizational announcements.
- Lead authentic, two-way communication of change initiatives, creating space for dialogue so field stakeholders feel heard, informed, and empowered to take ownership of transformation.
- Anticipate field reactions to change and shape messaging strategy to build understanding, trust, and genuine buy-in - using AI-generated sentiment analysis and engagement data to inform, not replace, human judgment.
- Partner cross-functionally with Change Management teams to co-develop communications strategies for strategic transformation initiatives impacting the broader field organization.
- Advise CFC on communication best practices, tone, and positioning, drawing on AI-supported research and benchmarking to strengthen recommendations.
Field Effectiveness- Facilitate and continuously improve the Regional Business Director (RBD) / Zone Business Director (ZBD) Connect & Learn meeting series across business units, hosted by CFC.
- Re-design and govern the CFC Champion program, establishing accountability structures that maximize program impact and scalability.
- Proactively identify and escalate emerging stakeholder needs, concerns, or trends to the Director, Field Effectiveness and Operations
AI-Augmented Content Production & Analytics- Direct and quality-control AI-assisted drafting of email announcements, newsletters, FAQs, talking points, and presentation materials - ensuring accuracy, tone, and strategic alignment before executive distribution.
- Leverage AI tools to translate complex technical and operational information into clear, audience-appropriate language for non-technical field audiences, applying final human review for nuance and brand voice.
- Oversee AI-supported development of video and multimedia content, managing production quality and authentic executive presence.
- Establish and maintain a communications cadence and calendar, using automation to manage scheduling, tracking, and follow-ups while personally prioritizing during competing demands.
- Use AI-powered analytics to measure communication effectiveness (engagement, comprehension, sentiment) and translate insights into refined strategic approaches.
- Maintain and evolve communication standards, templates, and guidelines for the CFC organization - using AI to accelerate drafting while ensuring organizational voice and consistency.
- Maintain the field-facing CFC SharePoint site, directing AI-assisted content updates and design improvements.
About YouBasic Qualifications- Bachelor's degree required
- Minimum 3+ years of experience in internal communications, change management, field operations, or commercial excellence.
- Proven track record of leading communication strategies for large-scale organizational change or transformation initiatives
- Experience working with or supporting field sales organizations, preferably in a North American commercial setting
- Demonstrated ability to manage cross-functional stakeholder relationships at senior levels
- Exceptional written and verbal communication skills, with the ability to translate complex technical information into clear, audience-appropriate messaging
- Strong project management skills with the ability to manage multiple priorities and deadlines simultaneously
- Ability to build trust and credibility with senior leadership and field-facing teams
- Strong analytical mindset with experience using data and insights to inform communication strategies
- Demonstrated ability to facilitate meetings, workshops, and governance forums effectively
Technical skills:- Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, SharePoint)
- Experience managing SharePoint sites or similar intranet/content management platforms
Preferred Qualifications:- Master's degree in Communications, Business Administration, or a related field
- Experience in a pharmaceutical commercial or field effectiveness function
- Experience with AI-assisted content creation and productivity tools and familiarity with AI-powered analytics platforms for measuring communication effectiveness and sentiment analysis
- Familiarity with CRM platforms and field reporting tools
- Familiarity with change management methodologies (e.g., Prosci/ADKAR)
- Experience designing and facilitating leadership engagement programs (e.g., advisory boards, champion networks)
- Experience with multimedia and video content production tools
- Prior experience in a matrixed, multinational organization
The salary range for this position is:
$133.500,00 - $192.833,33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
