Job ID: 16369

Business Unit: New York City Transit

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Ridership Analysis & Modeling

Date Posted: Aug 27, 2026

Description

JOB INFORMATION:

Title Senior Director Global Benchmarking and Innovation

Department : Operations Planning

Authority: OA/TA

Division/Unit Data, Research, and Development

Work Location : 2 Broadway, Manhattan

Hours : Various

Deadline: Open until filled

Reporting Manager - Deputy Chief

Compensation

Salary Range

$ 132,353- $165,441 - Grade PPM010

RESPONSABILITIES :
At the initiative of agency leadership, the newly formed GBI team will build on the Global Benchmarking unit's successful record of bringing intelligence from peer agencies around the world back into NYCT and will be charged with taking the next step to identify potential innovations that can be applied within NYCT. Further, the team will lead implementation of those innovations, or in some cases partner with relevant departments to implement these ideas. Responsibilities of this position include:

• Manage and help build up the GBI team, consisting of a staff of up to seven .

• Oversee the existing benchmarking team to support its current work maintaining NYCT's membership in the Community of Metros (COMET) and the International Bus Benchmarking Group .

• Monitor industry best practices and emerging trends .

• Cultivate relations with key stakeholders in Department of Buses (DOB) and the Department of Subways (DOS), and the Department of Paratransit .

• Develop protocols for working with stakeholders to identify practical opportunities for improvement

• Oversee research projects in response to requests from within the organization as well as field questions from peer agencies

• Manage selected projects to bring innovations to NYCT

EDUCATION AND EXPERIENCE:

• A Baccalaureate degree in: Major Field of Study: City Planning, Transportation Planning, Economics, Engineering, Urban Planning, or a closely related field.

• Ten (10) years' experience in transit planning, transit operations or related research field, or a satisfactory equivalent of education & experience.

• Five (5) years of which should be in a supervisory/management role.

DESIRED SKILLS:

• Proven success as a project manager with a record of gaining organizational buy in.

• Strong leadership and team management skills, with the ability to mentor and develop staff .

• Deep experience with subway, bus and paratransit operations, with specific knowledge of the unique challenges in New York City .

• Familiarity with best practices and trends among our global and national peer agencies

• Ability to speak knowledgably and articulately to multiple audience types, and on topics at both an overarching general narrative level and highly detailed project specific level .

• Comprehensive knowledge of current and emerging transit data collection, planning, transportation modeling techniques and alternative analyses .

• Experience in data analytics, or related technology-driven fields .

• Excellent written and verbal communication skills.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

HOW TO APPLY

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied online for other positions, enter your Username and Password . If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button .