Title: Senior Director, Client Service Location(s): (Hybrid) New York, NY, Boston, MA, Atlanta, GA, Norwalk, CT, Detroit, MIJob Details
As a Senior Director within Brand Client Service, you'll manage the execution of full-scale custom research studies for strategic local and global clients. You'll leverage your expertise and our best-in-class study solutions to provide business insights that matter to our clients, managing multiple project teams, and developing issue-focused analyses.
You'll be responsible for building a strong relationship with the clients in your portfolio through high impact deliverables and engagement to grow the business with Kantar. As a Senior Director, you will be leading a portfolio of $2.5-$5M in revenue.
KEY OUTCOMES
Know your specialism: - An experienced, trusted adviser to Kantar's clients and people with inherent understanding of brand research and its purpose within a broader ecosystem.
- Is responsible for revenue targets that will build to a team's book of business.
- Will actively contribute to building Kantar's network of brand experts who deliver quality data and insights to their clients.
Commercial accountability:- Responsible for profitable delivery of Brand Performance work for assigned projects (~2.5-5M revenue)
- Contributes to Brand Performance new business opportunities to maintain and grow book of business.
- Can independently price and scope a job and build a statement of work
Client accountability: - Leads small to mid-size accounts; both overseeing (small) accounts and involved in day to day of projects (for mid-size to large, complex, high demand accounts)
- Independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.
- Design research and ensures quality delivery from junior staff (survey design, sample, specs, to deliverables)
- Responsible for delivering on client servicing values and driving client satisfaction
- Strong critical and analytical thinker and able to build story driven and insightful reports with guidance from senior report
- Loops in senior support when needed
- Has experience presenting reports to clients and leading client meetings, and is able to navigate or address questions as they come up
- Starting to develop independent relationships with clients
People accountability - May manage 1-2. Accountable for managing their down-line to best meet utilization targets and Brand Performance goals.
- Provides active feedback to account teams and downline and coaches to address performance gaps.
- Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
- Generate positive energy and contributes to Brand Performance team culture
- Acts as a positive role model, leading by example and encouraging team to drive toward organizational goals in an effective way
CAPABILITIES
To succeed, you'll need:
- 7+ years of experience managing high volume quantitative research studies, interfacing with clients to proactively deliver on agreed KPIs., including 1+ years managing people.
- Bachelor's degree in Marketing, Social Sciences or related field, Masters preferred
- Proven analytical expertise and storytelling experience - must be able to turn data into an insightful story.
- Proven track record to positively impact client outcomes and ability to influence clients.
- Excellent verbal and written communication with internal/external clients using logical reasoning and problem-solving skills.
- Proven ability developing strong relationships that drive internal/external customer satisfaction.
- Natural curiosity, a can-do attitude and comfort with ambiguity.
Kantar BenefitsWe provide a comprehensive, highly competitive benefits package, including
- Medical plans with comprehensive, affordable coverage for a range of health services
- Health Savings Account/FSA
- Dental, Vision and benefits to cover unique healthcare needs
- Wellness Program
- 401k with match
- Tuition Reimbursement, Commuter benefits
- Unlimited PTO
The salary range for this role is $142,700 - $167,500 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
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LocationAtlanta, PerimeterUnited States of America
