Microsoft

Senior Director Business Program Manager, Tools Global Product Lead (GPL)

Microsoft • $165K — $303K *
New York, NY 10025In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management or related OR equivalent experience.
  • 6+ years management experience across various areas (people, projects, processes).
  • Master's Degree in relevant fields AND 12+ years of experience OR Bachelor's AND 15+ years OR equivalent experience.
  • 8+ years of direct people management, including managing teams.
  • 10+ years in product management or seller-tooling leadership with accountability for business outcomes.

Responsibilities

  • Own the entire outcome for TrueCRM and related tooling capabilities, focusing on measurable business results beyond just features shipped.
  • Lead and develop the GPL pod, collaborating with domain owners across key areas of the seller value journey.
  • Implement a problem-first operating model to ensure product work addresses validated and prioritized challenges effectively.
  • Manage the landing process, working closely with various teams to ensure a smooth transition to steady-state operations.
  • Define and maintain a comprehensive metrics system, evaluating performance through regular reviews and adjustments.
  • Establish operational rhythms and maintain high-quality documentation for decision-making and project tracking.

Benefits

  • Comprehensive health and wellness packages.
  • Generous time-off policies to promote work-life balance.
  • Opportunities for professional development and career growth.
  • Access to employee discounts and various perks.
  • Robust support for remote work arrangements, where applicable.
Full Job Description
Overview

The GPL (Tools) Manager is the single-threaded Microsoft Advertising business owner for TrueCRM and adjacent seller tooling. This leader stands up and runs the Group Product Lead (GPL) pod, a founding team of single-threaded owners across the seller value journey, turning validated field problems into prioritized product work, owning go-to-market and landing, and being accountable for the measured business outcome. The role exists to close four gaps in how CRM capability reaches sellers today: problem validation, prioritization, rollout and landing, and outcome measurement.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities
  • Own the outcome end to end. Be accountable for the business result of TrueCRM and seller-tooling capabilities - not just features shipped, but the workflow improving and the target business metric moving.
  • Lead and grow the GPL pod. Manage 5-7 single-threaded domain owners spanning Planning & Book Management, Acquisition & Onboarding, Pipeline & Opportunities, Monetization & Deal Economics, Insights & Reporting, and Engagement & Support; keep every owner LOB-agnostic (Search / DNV / Gaming) and a segment POC (SMB / Managed / D&E).
  • Run a problem-first operating model. Drive validation and prioritization so product work is traceable to ranked, field-evidenced problems rather than single loud asks; uphold the brief and intake quality bar.
  • Own landing and the build/run boundary. Plan landing with Enablement, PMM, FSE and Support from day one; define and document the handoff that rolls steady-state operation back to Enablement while GPL retains the outcome relationship.
  • Define and run measurement. Establish the metrics tree and north star (validation, prioritization, landing, outcome), set per-domain baselines and targets, and run the monthly metrics review.
  • Set the operating rhythm. Establish lightweight, high-quality cadences and a decision log as the single source of truth; partner across Product/Eng, GTA and Finance for a finance-proof headcount and capability plan.


Qualifications

Required/minimum qualifications
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
  • 6+ years management (e.g., people, project, process, vendor, change) experience.


Additional or preferred qualifications
  • Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
  • 8+ years people management experience.
  • 10+ years in product management, business program management, or seller-tooling/CRM platform leadership, including managing teams or single-threaded owners.
  • Proven track record turning ambiguous, cross-functional problems into prioritized roadmaps with measured business outcomes.
  • Deep fluency across CRM / seller-workflow domains (planning, pipeline, monetization, insights, engagement) and the ability to stay broad while going deep in one area.
  • Solid cross-org leadership: Product/Eng, Enablement, PMM, FSE, Finance and field sales stakeholders.
  • Experience in advertising, sales strategy & operations, or a comparable GTM-adjacent product function.
  • Experience standing up a new team or function and defining its operating model, metrics, and governance from a clean slate.
  • Familiarity with Microsoft Advertising sales motions and the Search / DNV / Gaming lines of business.


#MicrosoftAI

Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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