Wiley Research is executing a three-year transformation — from its strong publishing foundation through a connected intelligence layer to essential research infrastructure. The Business Management & Strategic Programs (BMSP) team is the connective tissue between the EVP's strategic agenda and the day-to-day work of the Research business. The Director, Business Analytics & Operations is the operating and analytical engine that keeps this ambition on track.

This role combines two critical capabilities: the disciplined operating-rhythm and executive-support functions of a business operations leader, and the data and analytics leadership needed to instrument a growth strategy in a complex and matrixed organization. The Senior Director partners directly with the VP, Business Management & Strategic Programs and the EVP and GM, Research to translate strategic direction into structured execution, and builds the analytical foundation — dashboards, KPI frameworks, pipeline intelligence, financial governance — without which no data-led growth model can scale.

The ideal candidate has operated at the intersection of business operations and data analytics in a large, matrixed organization, has supported P&L-owning senior leaders, and brings the credibility to act as a trusted proxy across functions. This is an execution-oriented role with visibility and consequence.

Job Responsibilities:

1. Business Operations & Executive Operating Rhythm

• Design and own the operating cadence for the EVP and GM, Research and its Business Management & Strategic Programs team. This will include weekly team meetings, executive meetings, monthly business reviews, and board reporting cycles — ensuring every session is decision-ready and action-tracked.
• Serve as a senior operating partner and trusted advisor to the VP; act as a credible proxy in cross-functional forums where the VP's perspective needs representation.
• Drive accountability across the Business Management & Strategic Programs team: maintain a central initiative register, track commitments, surface blockers, and ensure follow-through on strategic workstreams.
• Lead high-priority special projects on behalf of the VP, including those involving operating model design, crossfunctional alignment, and transformation sequencing.
• Prepare and quality-control executive-facing materials — board deck inputs, Research Leadership Team briefings, and EVP talking points — owning the narrative architecture that keeps the team's communications coherent across audiences.

2. Business Analytics & Performance Intelligence

• Stand up and own the Business Analytics function for the Business Management & Strategic Programs team — the data infrastructure the four strategic bets depend on to scale.
• Define, instrument, and maintain the core KPI set across the four strategic bets and enabling tracks; replace retrospective QBR reporting with a forward-looking pipeline accountability mechanism.
• Build integrated executive dashboards combining pipeline, revenue, commercial signals, and operational performance data; ensure senior leaders have decision-ready visibility at all times.
• Apply advanced analytical tools and techniques to complex business questions — modeling revenue scenarios, identifying behavioral signals, and quantifying the impact of strategic choices with clarity and speed.
• Partner with Technology & Operations and AI & Data Analytics teams to ensure data quality, governance, and infrastructure are fit for purpose; influence roadmap decisions where gaps exist.
• Leverage AI-augmented approaches to drive efficiency in analytics and reporting workflows — reducing preparation time, improving data integrity, and enabling faster leadership decisions.

3. Cross-Functional Program Leadership

• Lead a defined portfolio of cross-functional programs where the Business Management & Strategic Programs team provides connective tissue — defining scope, assembling working teams, tracking milestones, and surfacing blockers.
• Interface with Technology & Operations, AI & Data Analytics, Legal, and Finance on behalf of the VP and EVP/GM — aligning resources, resolving dependencies, and ensuring delivery visibility without duplicating existing PMO ownership.
• Coach Research leadership team members and their direct teams through operating model shifts, new governance structures, and strategic pivots as directed.
• Support the clean transition of successfully validated initiatives into their permanent organizational home, with full documentation and handoff.

Job Requirements:

• 10+ years of progressive experience in business operations, analytics, strategy, or a combination — ideally including a senior executive-support or business management role in a large, matrixed organization.
• Demonstrated track record supporting P&L-owning or senior executive leaders: owning operating rhythms, crossfunctional alignment, and executive communication.
• Strong analytical depth — comfortable building financial models, dashboards, and KPI frameworks; able to translate complex data into clear, decision-ready insights.
• Proven ability to build and instrument an analytics function from a limited foundation, including defining data standards and influencing data engineering teams.
• Exceptional written and verbal communication skills; demonstrated ability to prepare board-level materials, ghostwrite for senior executives, and adapt narrative for diverse audiences.
• High tolerance for ambiguity; bias for action; ability to drive structured execution without a defined playbook.
• Experience managing complex, multi-workstream programs across functions not directly managed.

Preferred:

• Prior experience at a global technology or comparable professional services organization with a sophisticated business management function.
• Familiarity with academic publishing, research technology, open access models, or scientific information — or a rapid ability to develop credibility in a new domain.
• Experience leveraging AI tools to drive efficiency in operations, analytics, and reporting workflows.
• MBA or equivalent advanced degree, or commensurate professional experience.
• Track record working across time zones and cultures in a global organization.