JOB SUMMARYThe Senior Director of Ambulatory Operations works in partnership with department and health system leadership to ensure the successful management of an assigned portfolio of outpatient clinics (multidisciplinary pain, sleep and breathing, psychiatry, and neurology). Partners with departmental leadership to provide oversight for the operational and financial performance of the assigned clinics, including coordinating institutional resources to optimize patient access, clinical workflows, quality/safety programs, facilities, and strategic planning to achieve integrated clinic operations and Health System objectives. Responsible for final budgets of assigned areas. Assists senior executives and department leadership with business development plans and operationalizing clinical programming. Executes health system strategic initiatives Assists in development and training for directors and clinical practice managers. Ensures an optimal patient experience by facilitating staff/provider engagement and satisfaction.
BENEFITSUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATIONRequired- Education
Master's Degree in business administration, health care administration, public health, nursing, or related discipline
- Experience
8 years or more years of health care management experience and
5 years of experience is needed at the manager level or above in ambulatory practice management
Bachelor's Degree and additional years of directly related work experience may be considered in lieu of stated degree requirements.
Preferred- Experience
Experience in an academic medical setting
- Licenses and Certifications
(RN) REGISTERED NURSE licensure in the state of Texas or professional certification by the American College of Healthcare Executives (FACHE) and/or American College of Medical Practice Executives (CMPE/FACMPE)
JOB DUTIES- Responsible for an assigned portfolio of outpatient clinics that are multispecialty, multisite and generate a minimum of 50,000 annual visits. Partners with departmental leadership on operational and financial initiatives in coordination with governance committees and establishes efficient and high-quality patient outcomes. Works with department leadership and the Ambulatory Services Committee to execute strategic priorities for daily operations in keeping with departmental goals and objectives.
- Assists in developing clinic leaders and supports clinic medical directors in meeting goals, and performance metrics including patient access, patient flow, patient satisfaction, revenue cycle metrics, and physician productivity measures. Collaborates with the department/health system's clinical leadership to ensure patient safety and regulatory compliance.
- Oversees activities and initiatives to improve operational processes and productivity. Monitors development of ambulatory specifications and establishes priorities. Leverage and prioritize resources in Ambulatory Services and across the organization to facilitate projects on behalf of clinics. Presents data and program information.
- Partners with departmental leadership on strategies to promote employee satisfaction, retention, and talent acquisition. Promotes a culture of customer service aimed at creating an optimal patient experience and a collaborative work environment. Develops reward and recognition tools to promote exemplary performance in keeping with institutional core values.
- Analyzes data to develop new and/or revise existing programs. Develops project proposals and coordinates vetting/approval with stakeholders.
- Presents to various senior level audiences. Serves on committees as representative of assigned program as appropriate.
- Leverages tools to develop training for management and staff ensuring effective clinic operations. Recommends new policies and procedures for improvement of program activities.
- Interprets, explains, and discusses analytics and outcomes with project teams. Makes recommendations and support strategies for improving clinical processes and patient outcomes including management of patient responsiveness, call triage, documentation of care, wait times, and care management.
- Partners with departmental and physician leadership on space utilization and ongoing facility development/maintenance.
- Performs other duties as assigned
