DescriptionThe Developer Experience (DevEx) Engineer will own and evolve the systems, tools, and workflows that accelerate software delivery across Zywave. This role is
strongly data-driven-leveraging Zywave's internal data platform to focus efforts, measure outcomes, and inform engineering decisions. The DevEx Engineer improves productivity and satisfaction across the software lifecycle, from CI/CD pipelines to local development environments, while also shaping how engineering effectiveness is measured and understood.
Key Responsibilities- Developer Tooling Administration
- Manage and optimize developer tools including GitHub, GitLab, and OpsGenie.
- Provide expert guidance on best practices for source control, code review, and incident management workflows.
- Tooling & Automation
- Design and maintain internal tools (CLI utilities, dashboards, self-service portals) that streamline engineering workflows.
- Implement automation patterns for repetitive developer tasks.
- Full-Stack Development
- Build and maintain internal-facing applications using C# and TypeScript.
- Develop and support Zywave's internal monitoring platform, aggregating data from multiple observability systems (Prometheus, Grafana, OTEL, Observe Inc, etc.).
- CI/CD Developer Experience
- Enhance pipeline usability, speed, and reliability from a developer's perspective.
- Integrate GitOps workflows (e.g., Argo CD) where beneficial.
- Local Development Environments
- Build reproducible, fast, and developer-friendly local environments (e.g., Docker Compose, Dev Containers).
- Support developer productivity across languages and frameworks (.NET, Python, TypeScript/JavaScript).
- Documentation, Onboarding & Deprecations
- Maintain high-quality internal documentation.
- Improve onboarding processes for new engineers.
- Coordinate deprecation of outdated tools, workflows, or environments in partnership with engineering teams.
- Feedback & Continuous Improvement
- Gather and act on developer feedback to prioritize improvements.
- Define and track developer experience metrics such as build times, deployment frequency, and satisfaction surveys.
- Support industry-standard metrics including DORA.
- Internal Data Platform & Metrics
- Leverage Zywave's internal data platform (Meltano, Argo Workflows, Snowflake, Streamlit) to drive decision-making.
- Develop and maintain dashboards and portals that provide actionable insights into developer workflows.
- Use data to identify friction points, focus engineering efforts, and measure the impact of improvements.
- Advisory Services
- Serve as a consultant to engineering teams, providing best-practice recommendations on pipelines, tooling, and productivity.
- Soft Skills & Collaboration
- Strong collaboration skills with engineers across product and platform teams.
- Excellent written and verbal communication for documentation, onboarding, and technical discussions.
- Empathy for developers, with a focus on eliminating friction in their workflows.
- Proactive problem solver who can identify gaps, prioritize improvements, and drive adoption of new tools.
Required:- Strong experience administering developer tools (GitHub, GitLab, CI/CD systems).
- Hands-on full-stack development skills in C# and TypeScript.
- Practical background building or enhancing CI/CD pipelines.
- Familiarity with local development tooling (Docker Compose, Dev Containers).
- Experience with workflow automation/orchestration (e.g., Argo Workflows).
- Proven ability to define, measure, and act on developer productivity metrics (e.g., DORA, build times, release frequency).
- Strong understanding of infrastructure as code (Terraform) and containerization concepts.
- Ability to learn new technologies quickly and apply them effectively to solve developer pain points.
- Comfort working in a data-driven culture, using metrics and analytics to inform priorities.
Preferred:- Exposure to observability tooling (OTEL, Prometheus, Grafana, Observe Inc).
- Experience with Snowflake or other analytics platforms.
- Background in developer portal frameworks or internal platform engineering.
- Familiarity with SSO/SCIM integrations via Azure Entra ID.
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