Role SummaryProvide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation builds, VDI support, incident resolution, and maintaining secure, high-availability IT operations.
Key Responsibilities- Deliver day-to-day service desk support (tickets, calls, emails) for trading, banking, and enterprise systems.
- Troubleshoot and resolve desktop, application, and system performance issues.
- Build, configure, and maintain desktops, laptops, mobile devices, and VDI environments.
- Manage user accounts, access control, and system configurations.
- Perform OS installations, patching, and vulnerability remediation.
- Support trading floor technologies (turret phones, voice systems, market data platforms).
- Execute start-of-day and end-of-day operational procedures.
- Maintain and update Windows and VDI images.
- Manage IT asset inventory and lifecycle.
- Collaborate with global teams to resolve incidents.
- Ensure compliance with security standards and best practices.
Complexity & ImpactHandles complex, time-sensitive technical issues impacting trading operations. Requires independent problem-solving, sound judgment, and minimal supervision. Direct impact on business continuity, trading availability, and user productivity.
Required Skills & ExperienceTechnical Expertise- Advanced knowledge of Windows 10/11 Enterprise, imaging, building machines and troubleshooting
- Experience with ITSM tools (BMC Helix, ServiceNow, Microsoft Service Manager)
- Mobile Device Management (Intune, MobileIron)
- VDI environments and SCCM packaging/deployment
- Microsoft Office (O365 & on-prem), including add-ins/macros troubleshooting
- Endpoint security and patching (Qualys, Ivanti, Zscaler, SentinelOne)
- Cisco voice systems and trading turret platforms
- Audio/video conferencing technologies
- Basic networking knowledge
Trading Environment Experience (Strongly Preferred)- Familiarity with financial/trading applications such as Bloomberg, Refinitiv, ION, Tradeweb, FXAll, CME/BrokerTec, MarketAxess, etc.
Additional Skills- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder management
- Ability to work under pressure in a fast-paced environment
- Scripting/automation (PowerShell preferred)
- Experience with reporting tools (Excel, LDAP, SQL) is a plus
- Workday administration experience is a plus
- Familiarity with AI tools and automation solutions is a plus
Education & Certifications- Bachelor's degree or equivalent experience
- 8+ years of relevant experience
- Microsoft/Cisco certifications preferred
- Spanish language skills are a plus
With respect to this position in our Houston Office, the expected base salary ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
