Scotiabank

Senior Delivery Manager, Technical Writing

Scotiabank$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in English, Communications or equivalent experience
  • 7+ years as a knowledge management specialist or technical writer, ideally in financial services or large enterprises
  • Experience with large regulatory remediation programs and associated documentation
  • Minimum 7 years using documentation or knowledge management tools (e.g., SharePoint, Teams, Confluence)
  • Expert level in Microsoft Office applications
  • Strong writing, editing, and communication skills
  • Meticulous attention to detail and strong organizational skills

Responsibilities

  • Lead day-to-day planning and execution of technical writing for regulatory remediation projects
  • Collaborate with project teams to create essential documentation for regulatory issues
  • Work with business and technology partners to ensure documentation accuracy
  • Support delivery within various agile and traditional environments
  • Ensure compliance with delivery frameworks and regulatory obligations
  • Drive standardized technical writing practices across all remediation programs
  • Analyze impacts of scope and schedule changes, and facilitate trade-off decisions

Benefits

  • Inclusive and collaborative working environment promoting creativity
  • Access to tools and technology for enhancing customer experiences
  • Opportunity to learn from diverse industry leaders
  • Career growth and development support
  • No strict dress code for comfort
  • Access to online and in-person courses for skill development
  • Competitive rewards package including performance bonus and benefits
Full Job Description
Requisition ID: 266554

The role:

The Senior Delivery Manager Technical Writing, Enterprise Delivery Office supports Director-level leadership in the end-to-end delivery of projects within the Enterprise Delivery Office (EDO) Office of the CIO portfolio. This role brings technical writing expertise to Audit and regulatory remediation projects and drives increased quality of risk remediation project deliverables and achieve greater alignment with QA processes, Internal Audit and regulatory expectations.

The Senior Manager partners closely with delivery teams to ensure technical writing requirements within programs are delivered within scope, timeline, and budget, while progressively maturing delivery practices and ways of working.

What will you do?

  • Project Delivery: Lead day-to-day planning and execution of technical writing requirements for regulatory remediation projects within the OCIO portfolio ensuring alignment to approved objectives, milestones, and delivery plans.
  • Collaborate with project teams to create subject specific documentation to fulfill the remediation requirements of regulatory issues; including process narratives, closure packages, governance documents, procedures documents and process flow diagrams.
  • Stakeholder Coordination: Work closely with business, technology, and delivery partners to gather information, clarify concepts and ensure documentation accuracy, and manage project expectations, dependencies, and deliverables.
  • Agile & Delivery Practices: Support delivery within Agile, hybrid, or waterfall environments and contribute to continuous improvement of delivery standards and practices.
  • Quality & Controls:
  • Ensure adherence to Enterprise Delivery Frameworks, technology standards, audit requirements, and regulatory obligations.
  • Work closely with project teams to ensure clarity and consistency of documents, and adherence to style guides and brand standards, including version control and content management systems.
  • Drive standardized and consistent technical writing practices across delivery of all regulatory remediation programs
  • Change & Priority Management: Support scope, schedule, and priority changes by analyzing impacts and facilitating informed trade-off decisions.
  • Risk Culture: Understand and apply the Bank's risk appetite and risk culture in day-to-day decision-making and delivery activities.
  • Values & Conduct: Promote effective and efficient operations aligned with Scotiabank's Values, Code of Conduct, and operational risk expectations.


Role Dimensions:
  • OCIO technology and change initiatives within ScotiaTech
  • Enterprise programs supporting multi-region stakeholders
  • Cross-functional collaboration across Technology, Business, Risk, Finance, and Operations
  • Adherence to enterprise governance, audit, and regulatory controls


What do you need to succeed?

  • Bachelor's degree in English, Communications or equivalent experience
  • 7+ years of experience as a knowledge management specialist or lead technical writer, preferably within financial services or large enterprises with specific experience in OCIO
  • Experience in working on large regulatory remediation programs, creating process narratives and closure packages in alignment with regulatory requirements
  • Minimum 7 years' experience with industry standard documentation or knowledge management tools (e.g., SharePoint, Teams, Confluence), preferably within the financial services industry
  • Experience with content management systems, such as Confluence, SharePoint, or GitHub, expert level knowledge of Microsoft Office applications.
  • Excellent writing, editing, and communication skills. Ability to create clear, concise, and engaging content for various audiences. Strong stakeholder management skills.
  • Strong research and interviewing skills to gather information and clarify technical concepts. Meticulous attention to detail and ability to maintain high-quality documentation.
  • Strong organizational skills to manage multiple projects and deadlines. Ability to operate effectively in a fast-paced, evolving environment.
  • Knowledge of industry frameworks such as COBIT, NIST, FFIEC is an asset.


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent - not just a job - so you can grow with us. We'll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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