Intercom

Senior Deal Desk Manager

Intercom$151K — $180K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree
  • 7+ years in Deal Desk, Revenue Strategy, or Sales Operations for enterprise sales in SaaS or AI
  • Proven experience with complex, high-value enterprise transaction strategies
  • Advanced skills in Excel and financial modeling
  • Strong understanding of enterprise SaaS business models and deal economics
  • Experience building and scaling deal governance frameworks
  • Ability to influence senior stakeholders with clear insights

Responsibilities

  • Own the strategic deal review process for large enterprise opportunities
  • Collaborate with senior leadership to structure profitable enterprise deals
  • Design and refine deal governance frameworks that scale
  • Lead improvements in quote-to-order processes and CPQ tooling
  • Translate deal data into actionable insights for exec decision-making
  • Identify trends in deal flow and pricing outcomes to guide leadership
  • Act as subject matter expert on deal structuring and commercial policies

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews to reward performance
  • Unlimited access to AI tools with encouragement for innovation
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan with matching
  • In-office bicycle storage
  • Employee events for family and friends
Full Job Description
What's the opportunity?

We are looking for an experienced and strategic Senior Deal Desk Manager to join our Revenue Operations team. Our mission in RevOps is to empower Fin's go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.

In this role, you will own the end-to-end deal strategy function - shaping how Fin structures, prices, and closes its most complex enterprise opportunities. You will be a trusted strategic partner to senior Sales, Finance, Product, and Legal leadership - bringing commercial instinct, analytical rigor, and deep cross-functional fluency to every deal conversation. The work you do will directly shape how we operate across the deal lifecycle, helping Fin grow efficiently while maintaining sound commercial judgment at scale.
What will I be doing?
  • Own the strategic deal review process for Fin's largest enterprise opportunities, including non-standard pricing, multi-product bundles, multi-year commitments, and complex negotiation cycles.
  • Partner directly with senior Sales leadership, Finance, Product, and Legal to structure enterprise deals that balance growth targets, margin goals, and long-term customer value.
  • Design, implement, and continuously refine deal governance frameworks - including pricing guardrails, approval workflows, and escalation policies - that scale with the business.
  • Lead the evolution of the quote-to-order process and CPQ tooling, driving automation and efficiency improvements that reduce enterprise sales cycle times and minimize friction.
  • Translate complex deal data into clear commercial narratives and recommendations that inform executive decision-making, pricing strategy, and Go-to-Market planning.
  • Identify and act on trends in enterprise deal flow, win/loss patterns, and pricing outcomes to proactively surface risks and opportunities to leadership.
  • Serve as the senior subject matter expert on enterprise deal structuring, contract terms, and commercial policy - building organizational knowledge and driving consistency across regions and segments.
  • Partner with cross-functional teams (Sales, Revenue Operations, Finance, Legal, Accounting) to align strategy, goals, and execution.
What skills do I need?
  • Bachelor's Degree.
  • 7+ years in Deal Desk, Revenue Strategy, or Sales Operations supporting enterprise sales in a high-growth SaaS or AI company.
  • Proven track record owning end-to-end deal strategy for complex, high-value enterprise transactions - including multi-year, multi-product, and custom-structured agreements.
  • Advanced Excel and modeling skills, including multi-scenario economics and sensitivity analyses.
  • Strong commercial acumen and deep understanding of enterprise SaaS business models, pricing and packaging, and the quote-to-order lifecycle - with the ability to assess deal economics, evaluate risk, and make sound recommendations under pressure.
  • Experience designing and scaling deal governance frameworks, policies, and playbooks.
  • Demonstrated ability to influence and advise senior stakeholders across Sales, Finance, and Legal without direct authority, and to distill complexity into clear, actionable insights for executive audiences.
Bonus skills & attributes
  • Experience at a high-growth company that has scaled its enterprise segment through significant revenue milestones.
  • Familiarity with AI product pricing models and usage-based or consumption-based deal structures.
  • Knowledge of software revenue recognition principles (ASC 606).
  • Experience partnering with Product or Pricing teams on enterprise Go-to-Market packaging decisions.
Benefits

We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $151,200 - $180,600. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

About Intercom

Intercom is a customer messaging platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email. Intercom's products include a live chat system, a customer data platform, and a suite of messaging tools that enable businesses to communicate with their customers in a personalized way. Intercom was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. The company is headquartered in San Francisco, California, and has additional offices in Dublin, London, Chicago, and Sydney.
Learn more about Intercom
Industry
Founded
2011

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