The Travelers Companies, Inc

Senior Data Scientist - Customer Experience GenAI

The Travelers Companies, Inc • $146K — $241K *
Hartford, CT 06106Hybrid
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Master's in a STEM-related field or equivalent experience
  • 5 years of experience in analytical or data science roles
  • Advanced knowledge of Generative AI concepts and applications
  • Proficiency in statistical modeling and software tools
  • Understanding of business model concepts and value creation

Responsibilities

  • Manage business or technical projects for analytical and Generative AI solutions
  • Conduct discussions and presentations to share expertise
  • Set expectations and identify conflicts with business partners
  • Design and evaluate reusable Generative AI tools and agents
  • Facilitate the rollout and training of AI tools
  • Communicate insights and results effectively to various stakeholders
  • Mentor less experienced analytical talent and support recruiting efforts

Benefits

  • Health insurance from day one for employees and their families
  • Dollar-for-dollar 401(k) match up to 5% of eligible pay
  • Minimum of 20 days of Paid Time Off plus nine holidays
  • Wellness program with access to counseling and health resources
  • Encouraged community involvement through volunteer programs and matching gifts
Full Job Description
Travelers Data Scientists are taking the organization to the next level of intelligence by using advanced statistical techniques and machine learning algorithms. As a Manager & Sr. Data Scientist, you will build sophisticated models that solve important business problems and enhance our customer experience. This may include the use of generative AI and other artificial intelligence techniques to analyze imagery, text, and other unstructured data. You will design, build, and evaluate Generative AI solutions, including reusable tools, skills, and agents, that accelerate adoption and transform how teams work across Customer Experience. You will employ storytelling using data to communicate insights and findings to stakeholders. This role may manage others.What Will You Do?
  • Manage portions of business or technical projects focused on the design or development of analytical and Generative AI solutions.
  • Share expertise with the community through discussions, presentations, or peer reviews
  • Set and manage expectations with business partners for small projects, and with limited guidance, identify potential conflicts and build consensus.
  • Design, build, and evaluate reusable GenAI tools, skills, agents, and workflows; rapidly prototype emerging AI capabilities and move successful experiments toward scalable, production-ready solutions.
  • Support the rollout and enablement of approved AI tools through technical guidance, experimentation, training, office hours, and hands-on partnership with users.
  • Communicate analysis, insights, and results to team, peers, and business partners, and with guidance, tailor communication to the audience.
  • Be a mentor or resource for less experienced analytic talent, onboard new employees and interns, and support recruiting and talent assessment efforts.
  • Support various training and skill development initiatives.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Master's in STEM related field or equivalent.
  • 5 years of related experience.
  • Advanced working knowledge of modeling/GenAI/research/ analytics or actuarial required.
  • GenAI fundamentals including prompt design, tool use and agents, RAG pipelines, fine-tuning vs. retrieval tradeoffs, hallucination mitigation, and grounding/attribution.
  • Strong grasp of value creation and business model concepts.
  • Advanced knowledge of multiple statistical software programs.
  • Ability to develop advanced models and interpret model results.
  • Application of advanced statistics underlying data models.
  • Ability to develop emerging statistical procedures to work.
  • Advanced knowledge in 2-3 of the following: GenAI, Regression, Classification, Machine Vision, Natural Language Processing, Deep Learning and Statistical modeling.

Skills:

  • Adaptability
  • Presentations
  • Influencing Skills
  • Peer Reviewing
  • Decision Making
  • Coaching
  • Business Intelligence (BI)
  • Strategic Thinking
  • Predictive Modeling
  • Generative AI
  • Technical Communication
  • Lifelong Learning
  • Data Analysis
  • Critical Thinking
  • Problem Solving
  • Data Storytelling

What is a Must Have?
  • Master's degree in Statistics, Mathematics, Decision Sciences, Actuarial Science or related analytical STEM field plus three years of experience, or Ph.D in Statistics, Mathematics, Decision Sciences, Actuarial Science or related analytical STEM field plus zero years of experience, or any suitable and equivalent combination of education and work experience.
  • Heavy concentration in mathematics, including statistics and programming, business intelligence/analytics, as well as data science tools and research using large data sets.
  • Additional verification of specific coursework will be required.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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