Grow With UsWe are looking for a full-time, dedicated, and passionate Senior Customer Success Manager to join our growing team. In this role, you will be the primary post-sale contact for our customers-owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success. You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States.
This role is 5 days in-office, designed to support close collaboration with the sales team and cross-functional partners. Being in the office enables faster decision-making, stronger team alignment, and real-time collaboration essential for building and scaling our sales motion.
Day in the Life- Build strong relationships with key stakeholders at mid-market accounts
- Onboard new customers and ensure a smooth implementation of payroll and workforce tools
- Serve as a product expert-helping customers with best practices in hiring and payroll
- Renew books of business and in cases of expansion, partner with the Growth AE
- Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation
- Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience
- Track and report on customer success metrics such as activation, usage, retention, and satisfaction
Who You Are- 4+ years of experience in Customer Success, Account Management, or Implementation-ideally at a payroll, HRIS, or SaaS company
- Deep familiarity with payroll processing, labor law compliance, or benefits administration
- Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
- A proactive mindset with strong project management and organizational skills
- Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)
- Must be willing to report to the office for up to 5x a week
What We Offer- A mission-driven and value-based company dedicated to empower deskless workers and local businesses
- An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
- Competitive salary and equity
- Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
- In-office amenities and stocked kitchen
- 401K Plan
- Pre-tax commuter benefits
- Learning/development stipend
- Flexible PTO
Salary RangeIn compliance with the California Pay Transparency Law, the base salary range for this role is between $100,000 - $105,000 in Utah. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data.Know More About Workstream- https://www.workstream.us/blog/funding-series-b
- https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
- https://techbuzz.news/buzzworthy-august-27-2021/
