About the Team:The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. We define our Customer Success strategies, priorities, and go-to-market techniques. We lead with a customer-centric mindset, use a collaborative team approach, and represent the voice of the customer every day.
Our team not only manages relationships and ensures customer satisfaction - we also understand our customers' strategic goals and challenges, helping them operationalize our platform to maximize business value.
About the Role:The Senior Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. In this role, you'll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long-term value through strategic engagement. You'll apply your understanding of cybersecurity practices, third-party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue.
What You'll Do:- Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
- Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains.
- Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
- Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.
- Share insights and solutions with peers to tackle new customer challenges and drive collective team success.
- Represent the voice of the customer in product feedback and service delivery discussions.
- Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth.
Required Qualifications:- Bachelor's degree
- 7+ years in account management, customer success, technical account management, or a similar customer-facing role
- Strong written and verbal communication skills combined with meticulous organizational skill
- Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer's perspective to drive business impact.
Preferred Qualifications:- Proven success developing and expanding relationships with customer stakeholders, including executives
- Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals.
- Ability to proactively identify customer needs and drive outcomes aligned with their business goals
- Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management
Benefits:Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated total compensation range for this position is $160,000 - $200,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
