NVIDIA Corporation

Senior Customer Success Manager

NVIDIA Corporation$224K — $356K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years in Customer Success or related roles within U.S. federal government
  • Bachelor's degree or equivalent experience
  • Experience with software in classified and mission-critical environments
  • Knowledge of federal compliance frameworks like FedRAMP and DoD Impact Levels
  • Strong executive communication and relationship management skills
  • Familiarity with federal procurement processes and budget cycles
  • Proven track record managing complex relationships across various stakeholders
  • Technical understanding of AI and advanced software platforms

Responsibilities

  • Act as the primary relationship manager for federal customers post-sale
  • Create tailored Customer Success Plans for federal agencies
  • Lead Executive Business Reviews and agency health check-ins
  • Facilitate software adoption and usage expansion of NVIDIA solutions
  • Identify and manage customer health risks, coordinating escalations as needed
  • Collaborate with federal system integrators and partners for deployment support
  • Gather customer feedback to inform internal product and strategy teams
  • Ensure customers are ready for renewal by helping them meet success metrics

Benefits

  • Eligible for equity and benefits
  • Opportunity to influence federal AI modernization
  • Access to a cutting-edge AI portfolio
  • Collaboration with top federal stakeholders
  • Support for continuous professional growth and development
Full Job Description
We are seeking a Senior Customer Success Manager with deep federal market expertise, a strong background in enterprise software adoption within government environments, and an active Top Secret security clearance. This is not a sales role. This role is about being the long-term partner our federal customers rely on, guiding them from deployment through full adoption, helping them realize the value of NVIDIA's AI portfolio, and ensuring they have everything they need to succeed in some of the most complex and consequential computing environments in the world.

This position requires a Active Top Secret (TS) security clearance; TS/SCI preferred.

What You'll Be Doing:
  • Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers, acting as their trusted advisor throughout the full customer lifecycle.
  • Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities, technical environment, and operational goals.
  • Lead regular Executive Business Reviews and agency-level health check-ins, presenting adoption trends, value metrics, and forward-looking roadmap alignment.
  • Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments, particularly within classified, air-gapped, and IL4/IL5/IL6 environments.
  • Identify and proactively manage customer health risks, coordinating internal escalation paths with technical, product, and leadership teams when needed.
  • Partner closely with federal system integrators, OEM partners, and prime contractors to support smooth deployment and ongoing enablement.
  • Serve as the voice of the customer internally, translating field observations and agency feedback into actionable input for NVIDIA's product, engineering, and federal go-to-market teams.
  • Support renewal readiness by ensuring customers are achieving their defined success metrics well in advance of contract milestones.


What We Need to See:
  • 12+ years of Customer Success, technical account management, or professional services experience supporting U.S. federal government customers, with demonstrated impact on adoption, retention, and customer outcomes.
  • BS degree or equivalent experience
  • Experience supporting software deployments in classified, air-gapped, or mission-critical environments, with a working understanding of what it takes to operationalize enterprise software in those constraints.
  • Familiarity with federal compliance and security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53.
  • Strong executive communication and relationship management skills, equally comfortable running a QBR with a program director as working through a technical deployment issue with an infrastructure team.
  • Understanding of federal procurement processes, contracting vehicles (GSA Schedule, SEWP, IDIQs), and budget cycles as they relate to software adoption and renewal planning.
  • Proven ability to manage complex, multi-stakeholder relationships across agencies, mission owners, and federal system integrators.
  • Experience with AI, HPC, or advanced software platforms, enough to have an informed technical conversation and know when to bring in the right experts.


Ways to Stand Out from the Crowd:
  • TS/SCI clearance with full-scope polygraph. Ability travel 25-40% of time
  • Established relationships within key DoD components, the intelligence community, or civilian agencies with active AI modernization programs.
  • Experience helping federal customers adopt containerized AI workloads, MLOps platforms, or GPU-accelerated computing at scale.
  • Familiarity with NVIDIA technologies and the specific challenges of deploying AI in secure government environments.
  • Background in mission-area use cases such as digital twin/simulation (Omniverse), geospatial intelligence, signals processing, or autonomous systems.


Your cash compensation will be determined based on your location, experience and the pay of employees in similar positions with 85% paid through base salary and 15% variable compensation. The cash compensation range is 224,000 USD - 356,500 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until July 6, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

About NVIDIA Corporation

Nvidia, a global leader in graphics, gaming, and AI technology, offers Nvidia careers and internship opportunities for those passionate about driving innovation in the tech industry. you'll find a company committed to growth, teamwork, and leadership in computer science and machine learning domains.

About Nvidia

A Pioneer in Technology and Innovation

Nvidia has cemented its reputation as a powerhouse in developing advanced graphics processing units (GPUs) and has significantly contributed to the gaming industry's evolution. Moreover, its foray into AI and machine learning has opened new frontiers in technology, making Nvidia a beacon of innovation and a desirable workplace for ambitious tech professionals.

Job Opportunities

Diverse Positions in a Dynamic Field

Nvidia is continuously on the lookout for talented individuals across various domains, including hardware and software engineering, product design, marketing, and sales. Employment opportunities at Nvidia are vast, catering to a wide range of expertise and career aspirations.

Employment in Hardware and Graphics

For those fascinated by the intricacies of hardware and graphics technology, Nvidia offers positions that sit at the forefront of gaming and computing advancements.

Growth in Machine Learning and AI

Nvidia's leadership in AI and machine learning has created numerous vacancies for specialists eager to contribute to groundbreaking projects.

Recruitment in Computer Science

With the constant demand for innovation, Nvidia's recruitment efforts focus on computer science experts capable of pushing the boundaries of what's possible.

Internship Program

Opening Doors to Future Innovators

Nvidia's internship program is designed to nurture the next generation of technology leaders, offering hands-on experience in a culture that celebrates creativity and teamwork.

Benefits and Culture

Interns at Nvidia enjoy a plethora of benefits, from competitive stipends to mentorship opportunities, all within an environment that values growth and learning.

Opportunities for Students

Whether you're an undergraduate, a master's student, or a Ph.D. candidate, Nvidia's internships provide a real-world glimpse into the tech industry, offering valuable experience in various technology fields.

Pathways to Full-Time Employment

Many interns have transitioned into full-time positions, marking the start of successful careers at Nvidia. The internship program is more than a stepping stone into the company; it’s an investment in the professional development of interns. The goal is to ensure that interns are well-equipped for future challenges.

Nvidia Careers: More Than Just a Job

Nvidia offers more than just a job to its employees; it provides a front-row seat on the journey into the future of technology. Nvidia stands as a pillar of innovation with its vast opportunities in hardware, graphics, gaming, machine learning, and computer science. Nvidia careers serve as a launching pad for talented workers who aim to redefine the technological landscape. Whether through full-time positions or internships, joining Nvidia means contributing to a legacy of breakthroughs and becoming part of a global community dedicated to pushing the boundaries of what's possible.
Learn more about NVIDIA Corporation
Size
22,473 employees
Market Cap
$350.4 billion
Industry
Net Income
$4.3 billion
Founded
1993
5 Year Trend
+31.3%
Revenue
$16.6 billion
NASDAQ

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