ServiceNow

Senior Customer Success Manager - Moveworks

ServiceNow$102K — $159K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of account management, implementation, or SaaS sales experience
  • Ability to explain complex technical solutions clearly
  • Experience with large enterprise deployments
  • Strong problem-solving skills with a process-focused approach
  • Proven track record of building relationships with senior executives
  • Diplomatic and poised under pressure
  • Eager to learn and grow professionally
  • Bachelor's degree required
  • Willingness to travel 10-25% of the time

Responsibilities

  • Partner with initial customers to maximize product value
  • Develop trusted advisor relationships with executive sponsors
  • Collaborate cross-functionally to translate business needs into solutions
  • Evolve and iterate customer onboarding strategy
  • Drive customer adoption, engagement, and growth
  • Identify and support customers in achieving transformational goals
  • Adapt and communicate product changes and limitations strategically
  • Act as the voice of the customer, providing feedback and insights

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

What you get to do in this role:
  • You partner with our initial customers to drive product value
  • You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
  • You partner cross-functionally to translate business needs and product requirements into new solutions for customers
  • You will evolve and iterate on our customer onboarding strategy
  • You work with internal teams and customers to drive adoption, engagement and growth
  • You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
  • You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
  • You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap


Qualifications

To be successful in this role you have:
  • You have 5+ years of account management, implementation, or sales experience in software/SaaS
  • You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
  • You have experience supporting deployments with large enterprise customers
  • Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
  • You have experience building strong internal and external relationships, including with senior-level executives throughout companies
  • You are diplomatic, have tact and you are poised under pressure
  • You possess a voracious appetite to learn and grow
  • You have completed a Bachelor's degree
  • You are willing to travel 10-25% of the time

FD21

For positions in this location, we offer a base pay of $102,000 - $159,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

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ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

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Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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