Google

Senior Customer Success Manager, Looker

Google$135K — $195K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 10 years of customer-facing experience in driving customer development programs.
  • Experience in managing customer organizational structures and technology program delivery.
  • Proficient in driving digital development using Looker.
  • Experience across engineering, sales, support, and services.

Responsibilities

  • Collaborate with customers to establish plans that accelerate time to value and outline objectives and metrics.
  • Guide executive customers in designing optimal strategies for maximizing Looker's business value.
  • Develop tactical and technical plans in collaboration with Account teams to achieve customer objectives.
  • Act as a subject-matter expert in analytics and provide thought leadership across levels.
  • Deliver ongoing technical guidance on Looker and Google Cloud technologies to ensure effective customer use.

Benefits

  • Flexible working location options across multiple US cities.
  • Access to Google's extensive benefits programs, promoting employee wellbeing.
  • Opportunity to shape the future of advertising in a rapidly evolving digital landscape.
  • Join a company recognized for its strong commitment to customer success.
  • Be part of a dynamic team that values innovation and collaboration.
Full Job Description
This role may also be located in our Playa Vista, CA campus.

The application window will be open until at least August 17, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Boulder, CO, USA; Irvine, CA, USA; Kirkland, WA, USA; Portland, OR, USA; Los Angeles, CA, USA; San Diego, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of customer-facing experience, driving customer development programs.
  • Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
  • Experience driving digital development using Looker and managing initiatives across engineering, sales, support, and services.

Preferred qualifications:
  • Master's degree in a management, technical or engineering field.
  • Experience leading or managing project analytics, business intelligence, or data warehousing programs in enterprise organizations.
  • Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
  • Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
  • Excellent communication, presentation, and program management skills.


About the job

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $135000 - $195000 (USD) 42.86% bonus target equity benefits

Learn more about benefits at Google .

Responsibilities
  • Collaborate with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
  • Guide executive customer stakeholders through the changes needed to unlock the full value of Looker, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
  • Engage with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve their business objectives.
  • Act as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
  • Deliver ongoing technical guidance and expertise to customers, helping them effectively navigate and utilize the Looker platform and associated Google Cloud technologies.

About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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