Clicktime

Senior Customer Success Manager

Clicktime • $130K — $170K *
US-AnywhereRemote in United States
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Proven executive presence; can gain trust of senior stakeholders and lead high-stakes conversations.
  • Strong value-orientation; effectively connects product use to meaningful business outcomes.
  • Experience managing a B2B SaaS account portfolio, focusing on strategy development and risk management.
  • Comfortable with AI tools; adapts to new workflows and technologies.
  • Familiarity with ERP, time tracking, or workforce management software is advantageous.
  • Success in customer expansion through upselling, cross-selling, or increasing product adoption.

Responsibilities

  • Own a portfolio of top-tier accounts, focusing on retention and growth.
  • Articulate clear business value, linking product usage to key outcomes for senior stakeholders.
  • Build strategic account plans, proactively identifying risks and opportunities for expansion.
  • Develop in-depth product knowledge to gain credibility with clients, utilizing internal resources when necessary.
  • Leverage AI signals to prioritize impactful initiatives and adapt to changing workflows.
  • Travel about 20% of the time to attend customer meetings and company events.

Benefits

  • Opportunities for professional growth and development.
  • Access to a collaborative and innovative work environment.
  • Flexibility to work in an AI-driven ecosystem.
  • Support for team gatherings and companywide events.
Full Job Description
About the Role

ClickTime plays a critical role in how our customers run their businesses, from workforce planning to financial operations. As a Senior Customer Success Manager, you'll help stakeholders derive lasting value from a platform they rely on every day. You'll own a set of our most strategic accounts - building account strategies, leading executive conversations, and driving renewals grounded in real business outcomes. As AI surfaces signals about account health, risk, and opportunity, you'll focus your time where it counts most: customer relationships, account strategy, and revenue-critical conversations.

Responsibilities

  • Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
  • Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
  • Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
  • Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
  • Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
  • Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events


Qualifications

  • Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
  • Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result
  • Proven track record of owning a B2B SaaS portfolio - building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
  • Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes
  • Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus
  • Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions


$130,000 - $170,000 a year

About Clicktime

ClickTime is a software company that provides time and expense tracking solutions for businesses. The company was founded in 1997 and is headquartered in San Francisco, California. ClickTime's software is designed to help businesses manage their time and expenses more efficiently, with features such as time tracking, expense tracking, project management, and invoicing. The company's software is used by thousands of businesses around the world, including small startups and large enterprises. ClickTime is committed to providing its customers with high-quality software and excellent customer service.
Learn more about Clicktime
Size
50 employees
Industry
Enterprise Technology
Net Income
$1 million
Founded
1997
5 Year Trend
+20%
Revenue
$10 million
NASDAQ
* Ladders Estimates

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