The OpportunityWe're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value from their investments.
You'll work alongside a cross-functional Adobe ecosystem including Sales Account Directors, Marketing, Consulting, and Product specialists. Together, you will develop compelling value propositions, identify new growth opportunities, and drive meaningful business outcomes for your customers.
What You'll Do:- Own the customer relationship driving product adoption, customer health, and overall happiness to ensure a seamless renewal
- Build clear, actionable success plans and serve as the primary point of contact your customers can count on
- Develop strong executive networks within accounts to align Adobe's roadmap with your customers' strategic goals
- Deliver a proactive, high-touch customer experience - orchestrating internal resources and using our engagement model to track and evolve business outcomes
- Accelerate adoption of Adobe solutions using data-driven insights to move customers along the maturity curve
- Champion innovation by sharing standard methodologies and new use cases that help customers advance their digital experience strategies
- Identify customer risk early and partner with cross-functional teams to develop and implement recovery plans
- Be the voice of the customer inside Adobe - translating strategic use cases, process gaps, and product needs into actionable feedback for internal teams
- Contribute to team initiatives that continuously set a higher standard for how we deliver customer success at scale
What You Need to Succeed:- Bachelor's degree or equivalent experience
- 10+ years in Customer Success within SaaS or Digital Marketing environments; B2B experience strongly preferred
- Proven track record of driving measurable outcomes and building lasting customer relationships
- Outstanding communication skills - written, verbal, and executive presentation - with the confidence to lead C-suite conversations
- Strong consulting instincts and a trusted-advisor attitude that puts customer value first
- Experience with program management in complex organizations - inspiring change and aligning diverse team members
- Skilled facilitator for executive workshops, business reviews, and sessions passionate about driving long-term goals
- Deep familiarity with digital marketing and/or digital media software landscapes
- Ability to manage competing priorities and perform effectively in a high-velocity environment
- Willingness to travel approximately 20%
Expected Pay Range:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In Colorado, the pay range for this position is $149,400 - $216,300In Illinois, the pay range for this position is $149,400 - $216,300
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
