Responsibilities Drive the development and implementation of strategic business solutions to enhance the customer experience and improve the return and refund process. Develop and own a streamlined workflow for compensating customers for experience-related issues, including defining project scope and requirements, devising a comprehensive roadmap, and establishing key milestones. Analyze customer feedback and data to understand operational challenges and make actionable, data-driven recommendations to improve customer satisfaction and foster trust. Design and implement tracking tools to monitor milestones and key performance metrics, detect and mitigate risks, and identify areas for operational improvements. Collaborate with cross-functional stakeholders to ensure alignment on objectives and timelines throughout the project lifecycle. Mentor junior-level team members. Qualifications Qualifications Must have a Master's degree or foreign equivalent degree in Management, Business Administration, Analytics (any), Finance, Engineering (any), or a related field, and 2 years of related work experience; OR a Bachelor's degree or foreign equivalent degree in Management, Business Administration, Analytics (any), Finance, Engineering (any), or a related field, and 5 years of post-bachelor's, progressive related work experience. Of the required experience, must have 2 years of experience in each of the following: Project management, including collaborating with cross-functional teams to design, develop, and implement data-driven business strategies; Gathering and analyzing large digital data sets containing both structured and unstructured data to derive customer insights using Excel; Analyzing data related to user behavior, model performance, and revenue impact to identify potential improvement of a product; Designing user adoption funnel to detect user journey frictions; Reporting to business leaders and external stakeholders on project status and timelines; and Defining KPIs (Key Performance Indicators) and success metrics using OKRs (Objectives and Key Results). Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $156208 - $190000 per year To Apply, click the apply button below. Contact [redacted] if you have difficulty submitting resume through the website. Job Information [For Pay Transparency]Compensation Description (Annually) The base salary range for this position in the selected city is $156208 - $190000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.