Role Overview:We are seeking a detail-oriented and tech-savvy Systems Administrator with a strong background in CRM management-specifically HubSpot and Salesforce-to join our growing team. This role is ideal for someone who combines a deep understanding of IT systems with a background in accounting and computer science, and who has hands-on experience tracking and reporting SaaS business metrics.
Location: Remote in select US states and San Jose, Costa Rica.
Hours: Available to work core hours aligned with the Eastern (EST) or Central (CST) time zones
What will I do?CRM Administration:
- Manage, configure, and maintain CRM platforms (HubSpot and Salesforce).
- Implement workflows, custom fields, integrations, and data hygiene processes.
- Collaborate with Sales, Marketing, and Customer Success teams to optimize CRM usability and performance.
Systems Management:
- Oversee system infrastructure related to CRM and other business software tools.
- Monitor performance and ensure system reliability and security.
SaaS Metrics & Reporting:
- Track and report key SaaS metrics such as MRR, ARR, CAC, LTV, churn, and customer engagement.
- Develop dashboards and regular reports to provide visibility into performance and growth.
Cross-Departmental Collaboration:
- Partner with Finance and Executive teams to align metrics and reporting with business goals.
- Provide training and documentation to end-users as needed.
About You:- Bachelor's degree in Accounting, Computer Science, or a related field.
- 3-5 years of experience in system administration, with a focus on CRM platforms.
- Strong background in CRM backend configuration, automation, and integration for Salesforce and HubSpot.
- Strong understanding of CRM data structures and reporting tools.
- Experience with SaaS business models and associated KPIs/metrics.
- Familiarity with system integrations, APIs, and automation tools.]
- Proven experience in end-to-end system migration projects
- Certifications in Salesforce
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Detail-oriented with a passion for process improvement.
- Hard-working, independent, and able to thrive in a fast-paced environment.
Preferred Qualifications:- Experience with tools such as Salesloft, Planhat, Totango, Zendesk, and Dataloader.
- Familiarity with SQL, APEX, and other querying or scripting tools used for data management and CRM customization.
- Experience with HubSpot administration.
