EvolutionIQ

Senior Content Strategy & Operations Manager

EvolutionIQ • $175K — $200K *
New York, NY 10025In-Person
Media
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-10 years in content marketing, strategy, or operations with system ownership experience.
  • Experience building content infrastructure in an enterprise B2B setting.
  • Proven ownership of a company website as a critical content asset.
  • Strong analytical skills with experience in performance reporting and dashboard creation.
  • Exceptional editorial judgment and experience in building scalable content systems.
  • Ability to operate in ambiguity with minimal direction.

Responsibilities

  • Build and organize the content operating model including editorial calendars and workflows.
  • Create content that enhances customer adoption and addresses change management challenges.
  • Drive optimization of the company website to enhance credibility and user experience.
  • Establish performance measurement frameworks for content effectiveness.
  • Systematize how customer success stories are communicated to deliver high-quality case studies.

Benefits

  • Comprehensive health plans including medical, dental, and vision coverage.
  • Paid family leave and flexible scheduling for new parents returning to work.
  • Professional development budget of $1,000 annually per employee.
  • Pet-friendly workplace with catered lunches and happy hours.
  • 401(k) matching and life insurance benefits.
Full Job Description
About the Role: This Sr. Content Strategy & Operations Manager role sits within the EvolutionIQ Product Marketing organization, focused on building and owning the systems that make exceptional content repeatable. In this role, you will design the infrastructure behind how EIQ shows up so that every touchpoint earns the trust of the executives and claims leaders we serve. This is a role for someone who views operational rigor as inseparable from brand quality: you don't just raise the bar, you build the structure that keeps it there. This role reports to our Senior Director, Product Marketing.

What You'll Do
  • Build the content operating model. You will design the editorial calendar, workflows, taxonomy, and governance that make high-quality content predictable and scalable.
  • Develop the content that drives adoption and awareness. You'll create playbooks, guides, and thought leadership that helps our customers navigate the operational and cultural friction of change management.
  • Own the website as a validation asset. You will drive the information architecture, page content, and ongoing optimization to ensure the site reflects a company managing the industry's most critical claims data - specific, credible, and built for enterprise buyers doing their due diligence.
  • Define how performance gets measured and acted on. You will establish the reporting infrastructure that tells us what content is working, what isn't, and where to invest next.
  • Set and defend the editorial standard. You'll systematize how EIQ tells customer stories, transforming complex technical wins into executive-caliber case studies and outcome narratives that sales and CS teams use to close and expand.

What We're Looking For
  • 6-10 years in content marketing, content strategy, or content operations with demonstrable experience owning systems required.
  • A track record of building or significantly improving content infrastructure in an enterprise B2B environment: editorial processes, content taxonomies, performance reporting, or similar.
  • Hands-on ownership of a company website as a content and brand asset, including IA, CMS, and ongoing optimization in collaboration with design and dev.
  • Analytical fluency. You're comfortable in the data, can build a dashboard, and can translate performance signals into strategic recommendations.
  • Strong editorial judgment. You write well and edit to a high standard - but your instinct is to build systems that scale quality, not to personally produce everything.
  • Comfortable operating with ambiguity and lean scaffolding. You define the work, set the structure, and move without waiting to be told.

Nice to Have
  • Experience in complex, regulated industries - insurance, insurtech, healthcare, legal, banking.
  • Background marketing AI or ML products to non-technical buyers.
  • Comfort with design tools (Figma) and familiarity with SEO & AEO best practices.
  • Experience inside a company transitioning from startup-feel to enterprise-grade - you've helped a brand level up how it presents itself.

Work-life, Culture & Perks:
  • Compensation: The base salary range is $175-200K, with flexibility depending on a candidate's background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.
  • Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.
  • Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.
  • Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
  • Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
  • Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.

About EvolutionIQ

EvolutionIQ is a management consulting firm that provides strategic planning, organizational design, and change management services to businesses. The company works with clients in a variety of industries, including healthcare, technology, and financial services. EvolutionIQ's team of consultants has experience working with both startups and established companies. The company was founded in 2018 and is headquartered in Seattle, Washington.
Learn more about EvolutionIQ
Size
10 employees
Industry
Business Services
Founded
2018
* Ladders Estimates

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