ABOUT THE ROLERetell AI is the voice AI platform for enterprise contact centers. We work with customers like CVS/Aetna, American Airlines, Lenovo, and Grab, and we have more customer stories than we can tell.
We are hiring a Senior Content Marketing Manager to own how those stories get told. You will interview customers like a reporter, find the angle a marketer would miss, and produce case studies and strategic blogs that people actually read and sales actually sends.
This is a high-ownership craft role. You report to the CMO and work closely with the founding team.
KEY RESPONSIBILITIES- Own customer storytelling end-to-end
- Source the customer, build the relationship, run the interview, find the angle, write the piece, drive distribution
- Produce written and video case studies with enterprise customers, managing production partners for the big shoots
- Write strategic blogs
- Own the flagship blog: industry POVs, benchmark narratives, category arguments
- Translate technical product launches into stories for contact center leaders and enterprise buyers
- Own the written layer of product launches
- Partner with product marketing on launch narratives and announcements
- Run content programs
- Own the customer announcement cadence, company newsletter, and company social content around launches and industry moments
WHAT WE'RE LOOKING FORMust have:
- 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience
- A portfolio of published work with range: customer stories, essays, launch content
- Proven end-to-end ownership of case studies or customer stories
- Comfortable with technical products
- Reporter instincts and editorial craft
Nice to have:
- Newsroom or tech media background
- Video fluency: can brief an agency shoot and film a scrappy walkthrough yourself
- Experience with support, CX, or post-sales audiences
- Startup experience, Series A through C
HOW WE EVALUATEWe care less about checkboxes and more about:
- Whether your writing earns attention or fills a calendar
- Whether customers would say yes to a second interview with you
- Whether sales would actually send what you write
- Whether you find the story everyone else missed
YOU MIGHT THRIVE IF- You have 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience
- You trained as a journalist, or write like one: fresh angles, strong ledes, zero corporate speak
- You have owned customer stories end-to-end, not just polished someone else's interview notes
- You can talk to an engineer about latency and a VP of CX about containment rates in the same afternoon
- You ship weekly without anyone checking in
JOB DETAILS- Cash: 170k - 240k
- Equity: Equity Provided
- Location: Redwood City, CA, US
- US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).
OTHER BENEFITS- 100% coverage for medical, dental, and vision insurance
- $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement
COMPENSATION PHILOSOPHY- Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed.
- Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders.
- High Ownership: Small teams, >$1M revenue/employee, and significant equity.
- Performance-Based: Offers tied to interview performance, not experience or past salaries.
INTERVIEW PROCESS- Stage 1: Recruiter intro call + portfolio review (15 min)
- Stage 2: Phone round with hiring manager (30 min)
- Stage 3: Phone round with CMO (30 min)
- Stage 4: Final onsite with the team (2 hours)
