This isn't a normal marketing job.
The Role:

This role reports to the Product Marketing Lead. This team is building a modern storytelling engine at Delight.ai-powered by our customers and accelerated by AI. We're not looking for someone who "knows how to use ChatGPT." We're looking for someone who's already rewired how they work, and uses AI to do things that weren't possible before.

We're looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate-then get them in front of the people who matter. You'll be part customer marketer, part product marketer, full-time storyteller.
You might be this person if:

• You've used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools
• You've experimented with Runway, Midjourney, Pika, or other AI creative tools
• You learn new tools in days, not months, and you've taught yourself something no one asked you to learn
• You move at a pace that makes other people uncomfortable
• You have the agency and curiosity to will an idea into existence
• You can talk to a customer for 30 minutes and walk away with a story worth telling
• You notice what makes a product feel good-and what makes it feel off
• You go down rabbit holes-and come back with something useful

You need to have:

• 4+ years in marketing or product management
• B2B experience
• Work you can point to and say "I made that"

What you'll actually do:

• Understand things
  • Talk to customers. Dig into the product. Know the market cold.
  • Find the stories hiding in plain sight-the ones no one's told yet.
• Make things
• • Case studies, videos, social content, sales decks-whatever the story needs.
  • Move 10x faster with AI.
  • Ship, learn, iterate. Repeat.
• Tell the story
  • Craft narratives that make people stop scrolling, lean in, remember.
  • Get the right stories in front of the right people at the right time.
  • Make customers proud to be part of our story. Make prospects wish they were.

Why Sendbird:

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience -and we intend to own the category.
What We Offer Includes (but is not limited to)

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation and birthday days off
• Company subsidized medical, dental, vision insurance
• Flexible spending accounts
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $140,000 - $180,000 . This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.
Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.