Req ID: 138938
Remote Position: Hybrid
Region: Americas
Country: USA

Summary

The Customer Program Manager position acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. They will manage large hyperscaler customer accounts. The main areas of responsibility are Program Management, Cost and P&L Management, Business Development, Development support, NPI coordination, Customer Satisfaction, Customer Business Processes set up, Communications Management, and performance reporting and planning. The program manager is key team leader for the customer account and coordinates the teams interface with the customer and other internal Celestica groups.

The preferred candidate will be based in the Richardson, TX Area, working from our Celestica manufacturing site 3 days per week. Travel requirements anticipated to be up to 25%.

Responsibilities Include:

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits.
• Manages day-to-day activities of customer programs to ensure that product deliveries are on time and that projects/programs are on schedule.
• Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Develops plans to meet commitments and schedules for customers.
• Supports Global Customer Business Unit (GCBU) with content required for customer communications and business reviews.
• Develops action plans to correct out-of-plan conditions.
• Communicates frequently with customer to help ensure satisfaction with the company and the products.
• Solicits performance feedback and communicates information to internal teams and departments.
• Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
• Manages customer account profitability.
• Participates in forecasting, planning and monitoring of efficiency and execution of account strategies.
• Participates in the pricing/bid preparation process and contract development and management
• Provides performance reporting and analysis for monthly customer performance reviews.
• Plays a key role in developing account sales strategies and in this capacity works directly with GCBU to implement with the customer.

Knowledge/Skills/Competencies

• Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Financial and Business Acumen
• Understanding of Data Analytics
• Ability to learn internal IT tools
• Commercial Skills - Contracts, Financials, Quotations
• High degree of computer literacy, with proficiency in Microsoft Office and Google Workplace applications
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority
• Able to lead and navigate cross functional teams in a matrix organization
• Excellent understanding of Celestica capabilities, offerings, sites and key functional teams

Physical Demands

• Duties of this position are performed in a normal office environment
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
• Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)

Typical Experience

• Nine plus years of relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Salary Range

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.