Senior Commercial Off The Shelf (COTS) Application Specialist

CFMWS | SBMFC

$85K — $100K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • College diploma or certificate in IT, HRIS, Computer Science, or a related field.
  • Several years of experience in software development, support, and maintenance.
  • Workday certification preferred.
  • Experience with software application maintenance, support, and development.
  • Experience in systems analysis and managing the software development lifecycle (SDLC).

Responsibilities

  • Serve as a Workday Subject Matter Expert (SME).
  • Configure, maintain, and optimize Workday modules and processes.
  • Support production operations, system releases, upgrades, and enhancements.
  • Troubleshoot configuration, integration, reporting, security, and process issues.
  • Design and maintain reports, dashboards, and analytics.
  • Support data governance, compliance, security, and audits.
  • Collaborate with stakeholders to improve business outcomes.

Benefits

  • Comprehensive health benefits including drug coverage and mental health support.
  • Flexible work options with various paid and unpaid leave.
  • Defined Benefit Pension Plan and Group Savings Plans for retirement.
  • Tuition reimbursement and online learning opportunities.
  • Access to discounts through CF One Member Appreciation.
Full Job Description
THE ROLE
About the opportunity:

This is an opportunity to help build and shape a newly established Workday Digital Capability Team responsible for the long-term success and evolution of one of the organization's most important enterprise platforms.

We are assembling a team of experienced Workday professionals who will serve as functional and technical leaders, driving platform optimization, innovation, governance, and continuous improvement. This is more than a support role-it's an opportunity to influence how Workday capabilities are delivered, help establish best practices, and play a key role in shaping the future direction of the platform.

Successful candidates will work closely with business leaders, HR, Payroll, Finance, IT, and other stakeholders to enhance business processes, solve complex challenges, and unlock new capabilities that deliver value across the organization.

Successful candidates may be considered for one or more of the following areas based on their experience, certifications, and technical expertise:
  • Workday HCM & Compensation
  • Workday Payroll, Absence & Time Tracking
  • Workday Benefits & Recruiting
  • Workday Reporting, Security & HRIS

We are looking for professionals who enjoy building, improving, and leading change-individuals who want to be part of a growing team that will help define the future of Workday capability, governance, and support within the organization.

What You'll Do

Depending on your area of specialization, responsibilities may include:
  • Serving as a Workday Subject Matter Expert (SME)
  • Configuring, maintaining, and optimizing Workday modules and business processes
  • Supporting production operations, releases, upgrades, and enhancements
  • Troubleshooting configuration, integration, reporting, security, and business process issues
  • Designing and maintaining reports, dashboards, calculated fields, and analytics
  • Supporting data governance, compliance, security, and audit activities
  • Managing integrations, EIBs, testing, validation, and tenant activities
  • Collaborating with HR, Payroll, Finance, IT, and business stakeholders to improve business outcomes
  • Identifying and implementing opportunities to improve system effectiveness, efficiency, and user experience

QUALIFICATIONS NEEDED
Education, Certifications and Licenses

College diploma or certificate in Information Technology, Human Resources Information System (HRIS), Computer Science or a related field AND several years of experience in software development, support and maintenance

AND

Workday certification, as an asset

Experience

In off-the-shelf/software application maintenance, support and development

In systems analysis and data administration

In managing the software development lifecycle (SDLC)

In managing the implementation of software solution projects

In applying policies, procedures, and regulations

In developing and managing IM/IT contracts and consulting services

In multiple Workday modules such as, CORE HCM, Compensation, Benefits, Absence Management, Recruiting, Reporting, Security and Integrations, as an asset

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Skills and Abilities

Hands-on Workday configuration and support experience

Strong knowledge of Workday business processes, reporting, security, and integrations

Experience supporting system testing, releases, upgrades, and enhancements

Excellent analytical, troubleshooting, and problem-solving skills

Strong communication and stakeholder management capabilities

Ability to work effectively with both technical and business teams

LANGUAGE REQUIREMENTS
English or French Essential, Bilingual (English and French) an asset

Reading: Functional Level

Writing: Functional Level

Oral: Functional Level

BENEFITS AVAILABLE
Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

OTHER INFORMATION
Areas of Expertise

Workday HCM & Compensation - Core HCM configuration, organizational/supervisory structures, staffing models and position management, compensation administration, worker lifecycle transactions, business process configuration, security administration, reporting and analytics and workforce planning

Workday Payroll, Absence & Time Tracking - Canadian Payroll configuration and support, payroll processing and reconciliation, earnings, deductions, taxes, and payroll balances, retroactive pay processing, absence management/time tracking/overtime, premiums, and unionized workforce requirements, collective agreement administration and payroll integrations and year-end activities

Workday Benefits & Recruiting - benefits administration and configuration, eligibility rules and life events, open enrolment, carrier integrations, recruiting and talent acquisition processes, candidate lifecycle management, offer management, recruiting security and reporting and analytics

Workday Reporting, Security & HRIS - Advanced, Matrix, Composite, and Trending reports, BIRT reporting, discovery boards and dashboards, calculated fields, security administration, domain and business process security, access governance, Segregation of Duties (SoD), HRIS administration and data governance and compliance

START DATE
Tentative start date: August 17, 2026

For applicants in the Ottawa region: This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

For applicants outside of the Ottawa region: This is a remote position. The employee must reside and work from anywhere within Canada. In accordance with the CFMWS Flexible Work Options Policy, by presenting your candidacy for this role, you confirm that you meet this criteria.

Application Instructions

When applying, please identify your primary and secondary areas of Workday expertise and indicate which functional stream(s) best align with your experience:
  • HCM & Compensation
  • Payroll, Absence & Time Tracking
  • Benefits & Recruiting
  • Reporting, Security & HRIS

Candidates with experience across multiple Workday modules are encouraged to apply.

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