Coordinates enterprise video conferencing service standards and support across all offices, including international locations without TDS staff, while local office teams except for Houston manage conference scheduling and on-site setup activities. Houston on-site setup activities are performed by the CTS team primarily with local technology resources assisting when needed.
Assists in the operations and advanced troubleshooting of the infrastructure that supports the videoconferencing equipment.
Works with the Collaboration Technology Services Manager or Supervisor to manage the execution of video editing, quality control, and file uploading to the firm Content Delivery Network (CDN).
Takes the lead in A/V planning and execution for conferences and presentations in Houston and for Firmwide events, including providing technical support for same; works with local office staff and the Collaboration Technology Services team to provide necessary support resources and estimate costs for special events.
Participates and has the potential to lead in technical development projects relating to audio and video in all offices.
Primary liaison for conferencing and equipment needs with outside agencies and hotels for firm events and presentations for designated events, engaging with the Collaboration Technology Services Manager or Supervisor as needed.
Coordinates and participates in the evaluation of equipment repairs and equipment needs pertaining to operations; recommends additional equipment and/or modifications, if needed.
Assists in the coordination of the videoconference activities of national and international TDS technicians.
Mentors Collaboration Technology Services Specialists in the processes and procedures for successful video conferences and local meeting setups along with advanced troubleshooting guidance.
Provides input related to the performance of Collaboration Technology Services Specialists on the Collaboration Technology Services team.
Participates in an on-call rotation for after-hours and weekend support for emergency and afterhours events.
Performs daily testing of assigned conference rooms for proper functionality and escalating any issues that cannot be addressed.
Performs regular updates on conference room equipment to address firmware or software updates required and testing the rooms following those updates to ensure full functionality
Secondary
Serves as a backup for administrating the firm's video conference systems.
Performs other duties and responsibilities as assigned.
Minimum Qualification Education:
High school diploma or equivalent required; degree preferred.
Experience:
Six years progressively responsible audio-visual related experience.
Special Knowledge:
Knowledge of A/V applications for the legal field and working knowledge of computer programs such as Adobe Creative Suite and video editing software. Experience with H.323 and SIP video conferencing equipment preferred.
Technical Skills:
Knowledge of A/V equipment and automated control systems including lighting, program and speech amplification systems, videotaping equipment, equipment integration and switching capabilities, presentation modes, audio/video recording and duplicating equipment, digital editing techniques; working knowledge of computer programs such as Microsoft Office including PowerPoint, Adobe Creative Suite and video editing software including Final Cut.
Attributes:
Excellent verbal and written communication and organizational skills; ability to work with a team of highly-skilled professionals. Ability to work successfully with firm personnel at all levels.
Qualifications:
Ability to direct and lead employees and to maintain confidential information.
AVIXA CTS Certification preferred but not required.
Working Conditions
Job is performed in a typical office environment, but is subject to time pressures and constraints, and is often dependent on input from others.
Additional hours including nights and weekends are required periodically.
Ability to lift 30 pounds and stand for long periods of time.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, qualifications and skills required of personnel so classified. The firm reserves the right to revise or modify this job description at any time.
