Description and Requirements The Opportunity The
National Accounts Client Service Consultant is responsible for providing end-to-end administrative support and high-touch customer service to complex National Accounts group insurance clients in the United States. Partnering closely with Account Executives and internal MetLife teams, this role plays a critical part in managing client relationships and ensuring seamless day-to-day account administration.
Key Responsibilities- Lead the day-to-day administration and service delivery for multiple complex National Accounts clients in close partnership with the Account Executive.
- Serve as the primary client liaison, ensuring effective communication and coordination between clients and internal MetLife partners.
- Coordinate and facilitate ongoing client meetings (in person and virtual), including preparation of agendas, materials, presentations, and meeting minutes; participate in Finalist and Stewardship meetings.
- Provide consultative and alternative solutions to client requests, identifying potential plan design and service options aligned with client needs.
- Deliver exceptional customer service through timely execution, responsiveness, and a strong focus on client satisfaction.
- Lead client account audits and strategic planning efforts, partnering with financial teams and other internal stakeholders to complete client reports.
- Act as a key resource and, as needed, a subject matter expert supporting the Customer Unit and National Accounts teams.
- Partner with the Proposal Unit to research and respond to RFP questionnaires.
- Support contract execution by understanding key provisions of client agreements and assisting with compliance and execution activities.
- Maintain working knowledge of competitor products, industry trends, and legal or regulatory developments impacting the business.
- Apply strong product and systems knowledge across MetLife's group insurance offerings to support effective client interactions and analysis.
Required Qualifications - High School Diploma or equivalent.
- Five or more years of experience within the insurance industry, supporting account management or client service functions.
- Five or more years of client-facing account management or customer service experience, with a demonstrated passion for client service excellence.
- Strong organizational, interpersonal, and communication skills, both written and verbal.
- Ability to work autonomously, manage multiple priorities, meet deadlines, and remain flexible in a fast-paced environment.
- General understanding of the employee benefits industry.
- Proficiency with Microsoft Office applications and virtual meeting tools such as Teams and Webex.
- Self-motivated learner with a proactive approach to professional development.
- Ability to travel up to 10%.
Preferred Qualifications - Bachelor's degree.
- Experience supporting Disability insurance products.
- Demonstrated ability to balance client expectations with organizational capabilities.
- Project management skills, including problem-solving, analytical thinking, attention to detail, and sound decision-making.
Location Expectation: This is a hybrid role
requiring a minimum of 3 days per week in office.
The expected salary range for this position is $78,500 - $93,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
$78,500 - $93,000
