Position Location: This role supports our Plano, TX branch location, which serves customers throughout the greater Dallas, TX area.

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You'll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As a Client Service Manager, you will:

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer's business goals, leveraging the company's entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• 5+ years of on-the-job experience working within:
• The Building Technology industry
• Engineering Fire Alarm systems
• NICET Level 1 certification required
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• NICET Level II preferred
• Associate degree from a two-year/technical college or bachelor's degree
• 8+ years of experience in the building technology industry

Ready to create your own journey? Join us today!

Curious to see what a Client Service Manager does every day?

You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $82,538 - $141,494 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

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