Senior Client Project Manager

Highmark

$95K — $115K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Healthcare, IT, Business, or related field or equivalent experience/education.
  • 5 years of project management experience delivering complex projects on time and within budget.
  • Proficiency in project management software (e.g., MS Project, Jira, Asana).

Responsibilities

  • Develop comprehensive project plans including schedules, resource allocation, and budget management.
  • Define and manage project scope, ensuring alignment with business objectives.
  • Allocate and manage project resources effectively to meet deadlines.
  • Build and maintain strong relationships with stakeholders, communicating project progress and addressing concerns.
  • Identify and mitigate project risks and issues, maintaining a RAID log.
  • Prepare and deliver comprehensive project status reports and maintain project documentation.
  • Lead and motivate project teams, fostering a collaborative environment.
  • Implement quality control measures to ensure projects meet defined standards.

Benefits

  • Hybrid work schedule with in-office presence required Tuesday through Thursday.
  • Opportunity to mentor less experienced project managers.
  • Office-based work environment with physical work site requirement.
Full Job Description
JOB SUMMARY

This role requires a hybrid work schedule, with in-office presence Tuesday through Thursday at either our Pittsburgh or Camp Hill location.

***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***

This role is responsible for the successful planning, execution, and delivery of projects, ranging from large to extra-large individual initiatives. The individual in this role will lead all aspects of the project lifecycle, from initial concept to final delivery, ensuring projects are completed on time, within budget, and to the required quality standards. This includes managing resources, mitigating risks, and fostering effective communication amongst stakeholders. The role requires a high degree of organizational skill, proactive problem-solving, and the ability to manage multiple priorities simultaneously. This individual may also be a mentor to less experienced project managers.

ESSENTIAL RESPONSIBILITIES
  • Strategic Planning & Execution: Develop comprehensive project plans, including detailed schedules, resource allocation, budget management, and risk assessments. Proactively identify and mitigate potential project roadblocks.
  • Scope Management: Define and manage project scope, ensuring all deliverables align with business objectives. Manage changes to scope effectively and efficiently.
  • Resource Management: Allocate and manage project resources (human, financial, and material) effectively to optimize performance and meet project deadlines.
  • Stakeholder Management: Build and maintain strong relationships with key stakeholders, communicating project progress, addressing concerns, and managing expectations.
  • Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues, implementing appropriate corrective actions. Maintain a detailed RAID log.
  • Reporting & Documentation: Prepare and deliver comprehensive project status reports, maintaining meticulous documentation, including project plans, meeting minutes, project artifacts, and approvals.
  • Team Leadership & Collaboration: Lead and motivate project teams, fostering a collaborative and productive work environment.
  • Quality Assurance: Implement quality control measures to ensure projects meet defined quality standards.
  • Other duties as assigned or requested


EDUCATION

Required
  • Bachelor's degree in Healthcare, Information Technology, Business or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.


Preferred
  • None


EXPERIENCE

Required
  • 5 years of experience in project management to include successfully delivering complex projects on time and within budget and managing multiple projects concurrently
  • Proficiency in project management software (e.g., MS Project, Jira, Asana, etc.)


Preferred
  • Experience in project management in the healthcare or health insurance industry
  • Experience using a range of project methodologies (Agile, Waterfall, etc.)
  • Experience delivering projects in the billing/payer space, customer service and payment


LICENSES or CERTIFICATIONS

Required
  • None


Preferred

  • Project Management Professional (PMP)


SKILLS
  • Strong understanding of project management principles and best practices.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Exceptional written and verbal communication skills, including the ability to present information clearly and concisely to diverse audiences.
  • Strong organizational and time management skills, with a demonstrated ability to prioritize tasks and manage competing demands.


Language (Other than English):

None

Travel Requirement:

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

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