Senior Client Program Manager

LifeWorks, Inc. • $100K — $120K *
Toronto, ON M3C 0E3In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years managing complex, client-facing programs
  • Background in benefits or pension delivery, SaaS platforms, or related environments
  • PMP certification (mandatory)
  • Proven success in delivering multi-workstream programs
  • Strong financial acumen in budgeting and risk management
  • Executive presence for effective negotiation
  • Mastery of delivery tools like MS Project or Jira
  • Degree in Business, Technology, Engineering, Finance, or related field

Responsibilities

  • Lead end-to-end delivery of complex benefits programs
  • Build trusted relationships with executive stakeholders
  • Establish effective governance frameworks
  • Influence cross-functional teams and foster collaboration
  • Identify modernization opportunities for clients
  • Share best practices with the PMO for continuous improvement
  • Drive innovative delivery practices using modern tools

Benefits

  • Comprehensive total rewards package including bonuses
  • Minimum of 3 weeks vacation and flexible benefits plan
  • Flexibility to work in-office, virtually, or hybrid
  • Generous company-matched pension plan
  • Opportunities to contribute to community initiatives
  • Career growth and professional development opportunities
  • And much more...
Full Job Description

Join our team and what we'll accomplish together

At TELUS Health, we're not just managing retirement and benefits programs—we're transforming how organizations deliver them. Our Retirement & Benefit Solutions team powers cloud-based platforms that touch millions of lives across North America. Every day, we help our clients modernize systems that matter: pension administration, benefits delivery, health & welfare programs.

As a Senior Client Program Manager, you'll be the orchestrator of some of our most strategic client relationships. You'll lead the delivery of large-scale transformations—whether that's migrating organizations to the cloud, modernizing legacy pension systems, or rolling out enterprise health & welfare platforms. You'll partner directly with executive stakeholders, drive governance that actually works, and translate complex technical work into measurable business outcomes.

This is not a back-office role. You'll be in the room with C-suite clients, shaping how their organizations deliver benefits to their employees. You'll own the delivery narrative, manage the complexity, and ensure that ambitious programs land successfully—on time, on budget, and with lasting client impact.

What you'll do
 

Own Large-Scale Client Delivery Lead end-to-end delivery of complex Defined Benefit, Defined Contribution, and Health & Welfare programs. That means juggling multiple workstreams, coordinating across Product, Development, Configuration, Data, QA, and Operations. You'll manage dependencies, mitigate risks, forecast financial performance, and keep everyone aligned to what actually matters: delivering on commitments.
 

Be the Strategic Client Partner You'll be the senior delivery voice for our most important clients. Build trusted relationships with executive stakeholders. Lead steering committees. Have the conversations that shape strategy, not just status. Proactively identify where we can modernize, improve, and create value—thinking like a consultant, not just a delivery manager.
 

Drive Governance & Decision-Making Establish governance frameworks that don't slow things down—they accelerate them. Set up escalation paths that work. Deliver clear, data-driven executive reporting that helps clients and internal leaders make confident decisions. Make sure program health, risks, and financial impacts are visible and actionable.
 

Lead Cross-Functional Teams Influence without direct authority in matrixed environments. Foster collaboration across diverse teams. Create accountability. Push the organization toward innovative, modern delivery practices—whether that's leveraging automation, new tools, or AI-enabled productivity solutions.
 

Contribute to Continuous Improvement Help the PMO evolve. Share lessons learned. Develop best practices and templates that make future programs stronger. Champion modern delivery methodologies and tools that improve how we work.


What you bring

Experience & Expertise — Must Have

  • 10+ years managing complex, client-facing programs—software implementations, business transformations, or large-scale delivery initiatives

  • Background in Benefits or Pension delivery, SaaS platforms, enterprise software implementation, or related complex environments

  • PMP certification (non-negotiable)

  • Proven success delivering large, multi-workstream programs with real business impact

  • Strong financial acumen: budgeting, forecasting, change control, risk management

  • Executive presence: you can speak confidently with senior leaders and negotiate across boundaries

  • Mastery of delivery tools: MS Project, Azure DevOps, Jira, Smartsheet, or similar platforms

  • Degree in Business, Technology, Engineering, Finance, Actuarial Science, or a related field
     

The Right Mindset

  • You thrive in client-facing environments and actually enjoy the complexity of stakeholder management

  • You balance strategic thinking with disciplined execution—you see the big picture and sweat the details

  • You influence teams across a matrixed org and make things happen without always having direct authority

  • You're comfortable with ambiguity but driven to create clarity and alignment

  • You see yourself as a trusted advisor, not just a program manager
     

Nice-to-Have Assets

  • Experience leading client migrations, platform modernizations, or large-scale transformation programs

  • Background specifically in Retirement, Pension, or Health & Welfare delivery

  • Agile, Scrum Master, Prosci, or related certifications

  • Track record of leveraging automation and AI tools to improve delivery efficiency and reporting

  • Experience in SaaS/cloud-based technology environments

 

Salary Range: $100,000 - $120,000
 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. 

TELUS Health offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

  • Flexibility to work in-office, virtually or a combination of both

  • Generous company matched pension

  • Opportunity to give back to communities in which we work, live and serve

  • Career growth and learning & development opportunities to develop your skills

  • And much more…
     

Job Type: This is for a current vacancy.


Why this role, why now
 

You'll partner with executive clients on transformational work that matters. You'll grow your influence and strategic leadership in a high-performing PMO culture that values delivery excellence and innovation. You'll have flexibility in how you work, competitive compensation, and real opportunities to shape how we deliver for the future.

 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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