As a Client Partner - Major Accounts, you'll lead strategic relationships with some of Kraken's largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.

You'll be accountable for four core areas:

1. Executive Account Leadership plus Hands on Day-to-Day Engagement

Serve as a senior strategic partner to C-level+ stakeholdersDive into the details and roll up your sleeves-working across all levels of complex, dynamic clientsMaintain strong, proactive engagement to ensure delivery, satisfaction, and trust

2. Client Value Realization

Ensure clients get full value from our products and operating modelConnect the dots between our tech, cultural transformation approach, and their evolving needs

3. Major Escalation Management

Manage clients through escalations for critical issuesPartner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships

4. Commercial Management & Growth

Manage commercial relationships and deliver to new business development and/or revenue targetsIdentify and shape early-stage growth opportunities across the portfolio

What you'll be doing

• Enterprise client leadership - Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
• Transformation mindset - Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
• Tech/Product fluency - Strong understanding of SaaS businesses; ideally with engineering or product experience
• Energy and Utilities sector knowledge - Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
• Executive presence - Trusted advisor to senior leaders; able to influence and challenge constructively

Why you'll love it here:

• Great medical, dental, and vision insurance options.
• Paid time off - we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible.
• Pre-tax commuter benefits.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
• Equity Options: every Kraken employee owns part of the business. We're a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• Modern office or co-working spaces depending on location.
• The salary range for this role ranges on average from $220,000-$250,000 depending on relevant experience, role alignment, and client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range-this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.