Senior Client Executive
Location: Remote. Preferably Southern CA or Tampa, FL
Position Type: Full-Time
Reports To: Chief Client Officer
Position Summary
Senior Client Executive will play a key role in maintaining and growing client relationships while achieving revenue targets. The candidate should excel in client engagement, contract renewals, and strategy development, demonstrating strong client management proficiency. Experience in ImageNet's core services, particularly within the healthcare BPO space, is highly desirable.
The ideal candidate is a hands-on leader who is comfortable in a fast-paced environment and is eager to shape the future of the sales operations function.
Key Responsibilities
- Growth Strategy and Execution (40%): Responsible for achieving assigned revenue and growth quotas through upselling and cross-selling Imagenet's services. Need to develop and implement tailored client growth strategies, collaborating with the marketing and operations teams.
- Client Relationship Management (30%): Role involves maintaining and nurturing relationships with key client stakeholders to ensure satisfaction and retention. The individual will conduct regular business reviews to align services with client needs and explore growth opportunities.
- Contract and SOW Management (20%): The Senior Client Executive will lead contract renewal negotiations in collaboration with cross-functional teams to secure client loyalty. They will also be responsible for developing and managing Statements of Work (SOW) for new and ongoing client engagements.
- Cross-Functional Collaboration (10%): The candidate will partner with operations, product teams, and other internal stakeholders to ensure client success. They will also facilitate smooth onboarding processes for new clients, aligning with organizational goals.
Qualifications
Education & Experience:
- Minimum of 5 years of experience in account management with demonstrated success in meeting revenue quotas.
- Experience in the healthcare BPO industry, particularly in claims adjudication, document management, or contact center solutions, is preferred.
- Proficiency in Salesforce and Microsoft Office Suite is required.
- The candidate should possess strong interpersonal, analytical, and problem-solving skills.
- Proven ability to manage multiple priorities in a dynamic environment.
- Travel required as needed.
Skills & Competencies:
- Strong organizational and time management skills, with a focus on meeting deadlines.
- Strong interpersonal, analytical, and problem-solving skills
- High EQ and IQ: Ability to manage relationships, navigate complex dynamics, and interact effectively with senior leadership.
- Proactive, self-motivated, and capable of managing multiple priorities in a fast-paced environment.
- Excellent communication skills, both written and verbal, with the ability to present to executive-level stakeholders.
What We Offer:
- Competitive salary base, commensurate with experience & commission
- Comprehensive benefits package, including health, dental, vision, and retirement plans.
- Collaborative work environment
Ready to Grow Your Career?
We'd love to meet you! Click "Apply Now" and tell us why you'd be a great addition to the Imagenet team.
