Navy Federal Credit Union

Senior Change Management Specialist

Navy Federal Credit Union • $100K — $120K *
Vienna, VA 22180In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in change management or a related field.
  • In-depth knowledge of business practices and specialization.
  • Proficient in strategic communication techniques.
  • Strong experience in managing executive stakeholder relationships.
  • Skilled in change risk mitigation strategies.
  • Ability to coach and mentor junior team members.
  • Experience in cross-functional collaboration.
  • Advanced knowledge of well-regarded change management frameworks like ADKAR and Kotter.
  • Proven leadership and influence capabilities.
  • Capability to manage large-scale change initiatives effectively.
  • Familiarity with AI-enabled change management tools.
  • Bachelor's Degree in Business, Communications, Organizational Development, or a related field, or equivalent qualifications.

Responsibilities

  • Lead the development of change management strategies and plans.
  • Collaborate with communications teams to align messaging with change initiatives.
  • Conduct assessments on readiness and adoption of changes.
  • Mentor and support junior team members in their career development.
  • Facilitate retrospectives and capture lessons learned post-implementation.
  • Work collaboratively with HR, Communications, and PMO teams.
  • Ensure alignment across various business units to support strategic goals and stakeholder readiness.
  • Deliver change management training and presentations based on the Prosci framework to empower internal stakeholders.

Benefits

  • Monday to Friday work schedule, 8:00 AM - 4:30 PM.
  • Multiple location options in Virginia and Florida for flexibility.
Full Job Description
Job Description

Facilitate organizational transformation by effectively planning, implementing, and sustaining change initiatives that align with business objectives. Evaluate the impacts of change, develop comprehensive communication and training strategies, and engage with stakeholders across all levels. Ensure seamless transitions and foster the successful adoption of new processes, systems, or structures. Lead change management efforts for complex projects and strategic initiatives, applying advanced frameworks and influencing stakeholder alignment.

Responsibilities

  • Lead development of change strategies and plans.
  • Collaborate with enterprise communications partners to align executive messaging with change strategies or key messaging.
  • Conduct change readiness and adoption assessments.
  • Mentor junior team members.
  • Lead change retrospectives and lessons learned sessions.
  • Collaborate with HR, Communications, and PMO teams.
  • Drive alignment across multi business units and ensure change strategies support enterprise priorities and stakeholder readiness
  • Deliver change management presentations and Prosci-based training to internal stakeholders to support skill building for project teams, leaders, and front-line employees.
  • May perform other duties as assigned


Qualifications

  • 5+ years of experience in change management or related field.
  • Complete knowledge and understanding of business area/specialization.
  • Strategic communication.
  • Executive stakeholder management.
  • Change risk mitigation.
  • Coaching and mentoring.
  • Cross-functional collaboration.
  • Advanced knowledge of change frameworks (e.g., ADKAR, Kotter).
  • Strong leadership and influence skills.
  • Experience managing change in large-scale initiatives.
  • Advanced stakeholder influence techniques.
  • Experience with AI-enabled change tools.
  • Bachelor's Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience.


Desired Qualifications
  • Master's Degree or MBA.
  • Prosci or equivalent certification.


Additional Information

Hours:
  • Monday - Friday, 8:00AM - 4:30PM


Location:
  • 820 Follin Lane, Vienna, VA 22180
  • 5510 Heritage Oaks Drive, Pensacola, FL 32526
  • 141 Security Drive, Winchester, VA 22602

About Navy Federal Credit Union

Navy Federal Credit Union is a credit union that serves members of the military and their families. The credit union offers a range of financial products and services, including checking and savings accounts, loans, and credit cards. Navy Federal Credit Union was founded in 1933 and is headquartered in Vienna, Virginia. The credit union has more than 9 million members and operates more than 300 branches across the United States and around the world.
Learn more about Navy Federal Credit Union
Size
18,000 employees
Industry
Finance & Insurance
Founded
1933
* Ladders Estimates

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