DescriptionSenior Claims Resolution Specialist who brings deep technical expertise, sharp critical thinking, and a passion for doing what's right. We are currently hiring for the
Northwest Regionsdue to this growth.
If you're energized by the challenge of managing high-exposure, complex, and catastrophic injury claims, and you want to work in an environment where professionalism, integrity, and empathy guide everything we do, this is the role for you.
What Makes This Role SpecialYou Own the Complex WorkYou'll be the point person on severe and catastrophic auto and homeowner's casualty claims, navigating litigation, partnering with counsel, and driving strategy.
Your Expertise Is ValuedYour judgment plays a key role in shaping outcomes. You'll influence decisions on some of our most significant claims, backed by leaders who respect your experience.
Flexibility Meets PurposeThis role is
remote or hybrid depending on location, with only a modest
two days a month expectation if you live near a hub.
You'll Keep GrowingFrom advanced technical training to mentorship opportunities, we're dedicated to helping you expand your impact.
Competitive Bonus OpportunityExternal candidates with an active
FL or TX All-Lines Adjuster License (CEs current) may qualify for a
$2,500 sign-on bonus.
What You'll Do- Manage the investigation, evaluation, and resolution of complex auto and homeowner's casualty claims.
- Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.
- Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
- Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
- Prepare detailed litigation and trial reports for local management and Home Office.
- Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
- Responds to various written and telephone inquiries including status reports.
- Maintain accurate reserves, recommending increases on cases in excess of authority.
- Safeguard financial and confidential information across all claim files.
- Oversee billing practices of outside and in-house counsel to ensure compliance and cost efficiency.
- May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
- Participate in special projects at the direction of leadership.
What You Bring - Ideal Experience Includes:- 5+ years managing complex and litigated casualty claims
- Deep expertise handling severe to catastrophic injuries and fatalities
- Strong analytical thinking, negotiation skills, and sound judgment
- Ability to thrive in a fast-paced, high-stakes environment
- Professionalism, empathy, and exceptional communication skills
Where You Can WorkIf you live within
50 miles of one of our hub locations, the role is
hybrid (2 days in office). Otherwise, it may be fully remote. Candidates located in the
Central, Mountain, or Pacific time zones would be most ideal as this position supports claims located in the
Mountain and Pacific Time regions.
Hub Locations:Chandler, AZ
Clifton Park, NY
Columbus, OH
Indianapolis, IN
Lake Mary, FL
Liberty Lake, WA
Marlton, NJ
Plano, TX
Suwanee, GA
Warrenville, IL
Westborough, MA
Travel: 10% for mediations, arbitrations, trials, or in-person events.
Training That Sets You Up for SuccessYour growth begins on day one.
Active engagement and reliable attendance during training are mandatory and crucial to your success in this high-impact role.
Qualifications- Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
- Must be able to effectively handle claims at the highest technical and complexity level.
- Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
- A full working knowledge of claims operations and procedures is required.
- Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
- The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
- Ability to obtain proper licensing as required.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
