Job DescriptionThe Senior Calibration Technician performs advanced calibration, testing, and verification of a wide range of test, measurement, and diagnostic equipment. This role requires senior-level expertise in one or more disciplines, including RF, General Purpose (GP), Biomed, and NI. The Senior Calibration Technician is responsible for ensuring high-quality service delivery, mentoring less experienced technicians, maintaining compliance with ISO/IEC 17025 standards, and supporting both laboratory and onsite customer operations.
Responsibilities
- Performs both routine and complex calibrations on test, measurement, and diagnostic equipment across RF, General Purpose (GP), Biomed, and NI disciplines, at a senior-technician level.
- Trains and mentors other technicians on a variety of calibration tasks and procedures.
- Achieves high customer satisfaction by completing calibrations within expected timeframes, as assigned by lead technicians or supervisors.
- Accurately enters all required data into the tracking database and maintains data integrity.
- Performs final inspection and verification of calibration work completed by other technicians when required.
- Creates calibration data sheets efficiently and with minimal supervision, following instrument specifications and approved procedures; able to calculate measurement uncertainties for ISO/IEC 17025 calibrations.
- Completes all documentation supporting customer requirements, reporting obligations, ISO standards, and quality system expectations.
- Communicates directly with customers regarding items requiring repair, limited calibration, or clarification of service needs.
- Applies established job skills, company policies, and standard operating procedures to successfully complete assigned tasks.
- Demonstrates leadership capabilities, including workflow coordination and peer support when needed.
- Performs work both at customer locations and within the service center, adhering to all site-specific requirements.
- Follows all quality management system policies and procedures to ensure compliance and consistency in service delivery.
- Actively participates in RBS activities including daily scheduling, visual management, Kaizen events, and basic problem-solving initiatives.
- Supports additional laboratory functions as required, maintaining an efficient and orderly work environment.
Qualifications
- Typically requires a minimum of 7 years of related experience
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to work on assignments that are semi routine in nature but recognize the occasional need to perform calibration by alternate, acceptable methods
- Proficient with Windows, Microsoft Office, and Internet applications with an emphasis on Excel required
- Ability to travel as needed for personal skill enhancement and training; as well as, to fully support the customer calibration requirements
- Able to meet requirements to drive a company vehicle (Valid driver's license and clean driving record)
- Capable of lifting (50 pounds) unassisted
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